Retrieving multi-level categorisation from a service request object

[Former Member]

Hello there,

Our project currently uses multi-level categorisation to classify the different types of a service request, and we neeed to be ablet to programmatically retrieve all 4 levels of categorisation for any service request record.

Unfortunately conventional ways such as CRM_ORDER_READ only retrieves the last level of categorisation for the service request record.

Researching the previous post suggests that this can be done with 2 different approaches, however none of the posts provides a detailed way of achieving this. Can anyone help me with this by providing details of how to retrieve all 4 levels of categorisation for any of the following approaches?

Approach 1 - Use UI classes to retrieve the categorisation

Approach 2 - going through the CRMC_ERMS_CAT* tables with the service request record's GUID to link the categories together.

Any help would be appreciated, thanks very much

Cheers,

Jsun

[Former Member]

This message was moderated.

[Former Member]

Hello,

For approach one; I worked before with the following function module COM_CATEGORY_READ_HIGHERLEVELS. This FM takes as input the (selected) category and returns you the higher-level nodes.

Hope this helps,

Kind regards,

Joost