Internal error (-101) occurred [Message 131-183]

[Former Member]

Trying to print a delivery. I get message Internal error (-101) occurred [Message 131-183].

Tried printing Sales Order - was able to print without this error to same printer. The delivery is in Open - Printed status.

Tried printing same delivery from another PC with same user - all okay.

Thanks,

Ajay Audich

[Former Member · Accepted solution]

Hi Ajay Audich,

All internal errors mean external resources not available. To troubleshoot, check what PLD is this user's default for Delivery.

Thanks,

Gordon

[Former Member · Accepted solution]

Hi Gordon Du

Checked - but it does not resolve problem.

Is it something to do with virtual printer?

Thanks,

Ajay Audich

[Former Member · Accepted solution]

If it is virtual printer, that would be the probable cause for sure. 101 error here simply means printer is not available.

[Former Member · Accepted solution]

Not sure how to resolve the problem for virtual printer. How do I check? What steps?

Thanks for help.

[Former Member · Accepted solution]

The problem is due to printer availability. You need to try to reproduce the error in some other settings to see why it is not available.