How to trace Web Intelligence Log Files?

[Former Member]

Hi Everyone,

We are trying to test BO Mobile using a Blackberry Simulator wherein we are not able to open any Web Intelligence document. The application throws error message as JVM Error 104 Uncuaght:DisconnectedException.

To debug the error, we, supposedly, are trying to track the Web Intellgence Processing server log files as to trace the possible exception.

We dont exactly know how to deal with that. However we have already configured BO_trace.ini file to trace Webi Processing server log files but are not able to make out any relevant info. Adding to our problem is as of now we cant see any relevant log files getting generated in the 'Logging' folder as to track the exceptions thrown while accessing them from any external appliacation (BO Mobile, in our case).

Please provide information as how and which possible files to track at BOE end to debug the exceptions thrown in the BO Mobile application, while accessing WebI report from there.

[Former Member · Accepted solution]

Hello Nirmit,

Below is the complete procedure to follow to activate traces from WIReportServer (you've already achieve part of it, I post the entire workflow so you can check you have everything set, and this might also interest other forum visitors...).

Attached is a BO_trace.ini file for you to check...

Assuming you are working under Windows OS :

1. Create a directory :

e.g. C:\Logs

2. Copy BO_trace.ini file inside this directory

3. Add two SYSTEM variables according to what you have done on previous steps ::

BO_TRACE_LOGDIR=C:\Logs

BO_TRACE_CONFIGFILE=C:\Logs\BO_trace.ini

4. Restart WIReportServer

5. You should have a log file in C:\Logs:

C:\Logs\WIReportServer_XXXX_trace.log

For each WIReportServer workflow, you should have XML files in :

C:\Logs\wicdztrace

6. The easiest way to send the logs is to zip the full arborescence c:\logs.

So you get the WIReportServerXXXX.log and the xml files.

Hope that helps,

David.

PS. Anyone interested by the topic, but working under Unix, procedure is as follows

1. Create a directory

/tmp/logs

2. Copy BO_trace.ini inside this directory

3. Export the following two variables at the end of the shell running WIReportServer: $/bobje/setup/env.sh

export BO_TRACE_LOGDIR=/tmp/logs

export BO_TRACE_CONFIGFILE=/tmp/logs/BO_trace.ini

4. Restart WIReportServer

5. You should have a log file in /tmp/logs:

/tmp/logs/WIReportServer_XXXX_trace.log

For each WIReportServer workflow, you should have XML files in :

/tmp/logs/wicdztrace

6. The easiest way to send the logs is to zip the full arborescence /tmp/logs/

So you get the WIReportServerXXXX.log and the xml files.

PPS :

NOTE about CS logs:

to activate the ConnectionServer traces:

...\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\cs.cfg

And change the line <Traces Active="No"> to <Traces Active="Yes">

[Former Member · Accepted solution]

Hello David,

Thank you very much for your reply.

1. Please clarify one more thing as where do we, in these steps, configure the setting to activate trace files 'only' for WebI Processing server?

However, since I had already got it configured earlier in my way from CMS > Server > Webi processing server > properties > command line , to take -ConfigFile as a parameter, so I could see the WebIRichClient_XXXX_trace.log files in the C:\Logs directory as explained by you (Many thanks for that!), but then again, I could not get xml files in the directory tracing the work flow of webi report (like refresh, edit etc).

2. Do the connection server log files get stored in 'Logging' folder of Business Objects directory? Could not see any, after setting the parameter to "Yes", other than those which were already there because of some default tracing in BOBJ.

Please help.

Thanks,

Nirmit

Edited by: Nirmit Srivastava on Feb 24, 2010 7:59 PM

[Former Member · Accepted solution]

Hi,

Go to CCM,select the Webi inteligence report server and in the property of the service add -trace at in the last.

Hope this will help.

Cheers,

Ravichandra K