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HCM P&F - Virus scan error

BrendaW
Explorer
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When attempting to create an HCM P&F in our test environment, we are getting an error in SLG1 - Virus scan profile /SCET/GUI_UPLOAD not active. This message is being generated as the process object is being written to case management as an XML file. We have checked VSCAN_PROFILE_VC via SM34 and indeed that scan is not active. However, the VSCAN_PROFILE_VC view is configured the exact same way in our DEV system and we don't get this error in DEV.

Does anybody have any insight?

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Answers (1)

ChrisSolomon
Active Contributor
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I have been meaning to come back and raise this one from the dead so others who face this can find an answer. I had to trace it down myself and it is quite odd.

The error message about the "virus scan" is bogus. It is just the last error message that comes back from a badly handled exception. To cut to the chase, the problem is that you are missing a MODEL in case management. If you go into SCASE, you should see THREE models...one for you process, scenario and scenario step. Most often, it will be that POBJ_MODEL (process object) is missing in your client! There is a nice WIKI on here of how to correct that....just search for it (like "SAP POBJ_MODEL missing")...I do not have time at the moment to find it (plane to catch!).

In our case, we didn't have POBJ_MODEL even in client 000 in ANY of our servers. We had to have someone send us the model XML file (discussed in that WIKI) to then load into our system. If you do that, you must make sure you "DOC ID" matches up in the CASE POBJ_MODEL tech details, in the "View" and in the registry (all discussed in the WIKI). We had to take the document ID from the tech details of POBJ_MODEL once we uploaded the file and then make the change to the registry parameter and in the view entry directly to make it all synch up. Worked fine from there.

Hope this helps others!