on 03-29-2010 4:19 PM
Hi Friends,
Categorization tab is missing in Interaction record page in Web UI. I am able to see only Overview, Organizational Data and Partner tabs. Is there any place i can configure to display Categorization tab.
I am having 2 levels of category needs to be displayed in IR.
Thanks in Advance.
Regards
Muthappan
Hi.
you have the folowwing IMG tasks:
SPRO: CRM > Interaction Center WebClient > Business Transaction > Define Business Transaction Profiles --> Set your business transaction profile as to have categorization.
CRM Cross-Application Components > Multilevel Categorization > Define Application Areas for Categorization.
Regards,
Susana Messias
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Hi!
We are facing the same problem. We have the categorization tab, but it is blank.
Have somebody the soulution?
Thanks
Kinga
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Hello
I am also experiencing a somewhat similar issue, I can see the Categorization tab but the category view is not available. I need to get the Categorization view there where I can select values from the drop down helps for the Categorization fields.
The problem is that there is no viewset available where I can add the Categorization View directly. Its just the ICCMP_BT_CAT view which is there. I checked the Wiki, it says that you dont need to do any development. It can be done through configuration. Please provide some inputs.
Thanks in advance
Vishal
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