How to ... 'Get support' link on the logon page

[Former Member]

Hi,

at the moment we have a problem with the functionality behind the 'Get support' link on the logon page. The functionality 'Email to admin because of other problem' (or something like this) is not working. Is there a HowTo-Guide what settings need to be made so that this is working?

I hope you can help me with this.

Thanks,

Timo

[Former Member · Accepted solution]

hI,

Change the property ume.logon.logon_help = true.

Visual Admin , server ->services->umeprovider

Regards,

Koti Reddy

Edited by: Koti Reddy Chimalamarri on Apr 6, 2010 1:24 PM

[Former Member · Accepted solution]

Hi,

thanks for your reply. We made this setting, unfortunately the admin is still not receiving an email. Would be great if you could give me some more information or a HowTo-Guide.

Thanks,

Timo

[Former Member · Accepted solution]

Hi,

first check SMTP server exists in your network?

refer below help link to configure email notification

http://help.sap.com/saphelp_nw70/helpdata/EN/44/bf8f2069665991e10000000a422035/content.htm

Regards,

Koti Reddy

[Former Member · Accepted solution]

Hi,

I read this page already. The email notification works already for 'Rest the password', nevertheless the option 'Email to admin because of other problem' is not working.

If I try to send an email I'm not receiving an error, but the admin is not receiving an email either.

Bye,

Timo

[Former Member · Accepted solution]

Hi ,

Open user admin from identity management and check the email which exists is valid, change it to valid email id and test it.

Regards,

Koti Reddy

[Former Member · Accepted solution]

Hi,

also the email address is valid. Are there some more necessary settings?

Bye,

Timo

[p330068 · Accepted solution]

Hi Timo,

Check the par file if it custom built application/link in the masthead.

Or check the Default Trace server log files for more details on the issue.

Hope it helps

Regards

Arun Jaiswal

[Former Member · Accepted solution]

Hi,

is there another UME-setting necessary? Do some UME Actions need to be assigned to the Everyone Group or Anonymous Group?

Bye,

Timo

[p330068 · Accepted solution]

Hi Timo,

I don't think it is required if you have already activated the Get Support Link in the logon page.

You can verify that Everyone group or Anonymous Group assinged actions :

Create a UME custom role called <your packages>.LogonHelp.

Assign the action UME.Logon_Help to the role.

Assign the role to the Anonymous Users group.

Create a UME custom role called <your packages>.EveryUserRole.

Assign the UME.Manage_My_Password and UME.Manage_My_Profile to the role. OR Add the UME.Read_My_Profile action if read-only access to the profile is required.

Assign the role to the Everyone group.

Navigate to System Administration > System Configuration > UME Configuration. Select Notification E-Mails tab.

Click Modify and enter SMTP server address and System email address. Save the settings. Restart the Java server.

Hope it helps

Regards

Arun