1 2 3 17 Previous Next 251 Replies Latest reply: Jun 24, 2011 7:22 AM by Julius von dem Bussche RSS

Suggestions for forum improvements

Mazin Mahmood
Currently Being Moderated

Wishlist (in sequence of appearence):

<ol>

<li> [Distinction between answeredsolved closedunsolved functionality|Suggestions for forum improvements]

<li> [Enhance SCN search|Re: How to close a question which is not answered]

<li> [Friends-And-Foes functionality|Re: "Kill List" suggestion;

<li> [Metrics for quality measure|Re: How to close a question which is not answered]

<li> [and information on the direction of the forums|Re: How to close a question which is not answered - and other improvements...]

<li> [FAQ collection forum|Re: How to close a question which is not answered]

<li> [An open, overall SDN suggestions site|Re: How to close a question which is not answered]

<li> [More abuse categories|Re: How to close a question which is not answered - and other improvements...]

<li> [Personal status of the person posting|Re: Suggestions for forum improvements]

<li> [Improvement of formatting issues|Formatting issues in SDN postings (character limit and code tags)]

<li> [Stricter moderation|Re: Suggestions for forum improvements]

<ul style="list-style:circle!important;">

<li> [Penalising whoever answers basic questions|Re: Suggestions for forum improvements]

<li> [Cutting points/guestifying responders|Re: Suggestions for forum improvements]

</ul>

<li> [Visibility of number of people following a thread|Re: Suggestions for forum improvements]

<li> [Invention of u2018honour badgesu2019|Re: Suggestions for forum improvements]

<li> [Substitution of the points-system by:|Recognize the contributor;

<ul style="list-style:circle!important;">

<li>[Introduction of a secondary point-system|http://forums.sdn.sap.com/post!Re: Suggestions for forum improvements]

<li>[Designing a u2018recognition and votingu2019 system|http://forums.sdn.sap.com/post!Re: Suggestions for forum improvements]

<li>[Considering the honeypot system|http://forums.sdn.sap.com/post!/community [original link is broken] 9111575#9111575]

<li>[Inventing an event driven honouring|http://forums.sdn.sap.com/post!/community [original link is broken]9135164#9135164]

</ul>

<li>[Bring transparency to the moderator-elevation and maintenance process|How to become a Moderator in SDN Forums;

</ol>

  • 1. Re: How to close a question which is not answered
    kishan P
    Currently Being Moderated

    Moderator Message This started as a discussion of "How to close a question which is not answered". It has since then widened into a discussion on how to improve the forum". Please take the time to read through the thread before adding your own comments.

     

    Hi All,

     

    As per the rules in SDN forums we are allowed to have just 10 open questions at any point in time.

     

    Suppose i have a question which has not been answered sufficiently and I want to close it so that i can raise another question.

     

    Is there any way to do this other than using the "Answered" link.

     

    I mean my question is not answered, so it doesn't make sense to mark it as answered and confuse the other SDN users.

     

    Thoughts appreciated.

     

    Cheers,

    Mz

     

     

     

    Edited by: Matt on Apr 21, 2010 9:23 AM - changed subject

     

    Edited by: Matt on Apr 22, 2010 7:09 AM - added mode message, changed subject

     

    Yes and No.

    Yes, because it can be done.

    No, because it should not be done

     

    pk

     

    Edited by: Marilyn Pratt on Jun 18, 2010 1:06 AM - consolidated MZ's post to bump up TOC from Mylene

  • 2. Re: How to close a question which is not answered
    Mazin Mahmood
    Currently Being Moderated

    Lolz.......

     

    I think that this could be an obvious Bug maybe

     

    Or maybe SDN insists that you need to get your questions answered before you close them

  • 3. Re: How to close a question which is not answered
    Zubin Praful Shah
    Currently Being Moderated

    As a matter of fact SDN does insist that. So please keep replying on your threads as "not answered" so that more people see it and reply to them.

     

    Just in case of urgencies, close one least priority (unreplied) thread of yours and post a new one.

     

    Cheers!

    Zub

     

    PS - If I were in your place, I would -

    1. Cultivate a habit of closing the threads as and when they were answered - not procrastinating it.

    2. Before posting, Search thoroughly in SDN for the same kind of queries, if answered earlier. (This relates to your recent query of "your company name not being in the top contributors' list")

     

    Edited by: Zubin Shah on Apr 16, 2010 1:46 PM

  • 4. Re: How to close a question which is not answered
    kishan P
    Currently Being Moderated

    I think that this could be an obvious Bug.

    On the contrary its not.

     

    pk

  • 5. Re: How to close a question which is not answered
    Matthew Billingham
    Currently Being Moderated

    If you've a question that's two months old and still not answered, then there's a few possibilities.

     

    1. No one has an answer

    2. There is no answer

    3. No one wants to answer

    4. The question was missed by the people who know the answer

     

    Only in case 4, will you have a hope. The trick there is to answer the question yourself to bump it to the top - but try to rephrase the question or add more information, in case 1-3 were the real cause. If you still don't get an answer, then point 1-3 apply. At that point, mark the question as answered, but don't leave a comment. The field isn't obligatory. Your question remains where it is - 50 pages from the top of the list - so no newbies get confused.

     

    In the absence of a "close without being marked answered" button, it's the best I can suggest.

     

    The system was brought in to prevent people spamming the forums with 40 seperate interview questions, and to encourage people to follow up on questions they've asked. It's also useful for moderators, as we can lock an unanswered question, and if you've got ten locked unanswered questions, you have to send a note to sapnetwork at sap.com to get it sorted out...

     

    I can understand your frustration, but it does help keep the forums tidier.

  • 6. Re: How to close a question which is not answered
    Julius von dem Bussche
    Currently Being Moderated

    > So please keep replying on your threads as "not answered" so that more people see it and reply to them.

    This must be treated with causion, respect for the others in the forum and patience.

     

    Some people "pimp" their posts every 10 minutes to keep it at the top, which is not a scalable solution for everyone to do the same.

     

    I would rather say that if no once has answered within a day or 2, then provide more information about what you have found out in the meantime about a possible solution.

     

    Cheers,

    Julius

  • 7. Re: How to close a question which is not answered
    Mazin Mahmood
    Currently Being Moderated

    Hi Matt,

     

    Thanks for your elaborate reply.

     

    Its nice to know that a lot of thought has been put into deciding whether to enable this feature or not.

     

    The interview example really drove a point - Some people just can't help spamming.

     

    I am now convinced why the "close and mark the post unanswered" is not enabled.

     

    Here's to all the moderators who keep the forums clean and keep sdn as good as it is today.

     

    Cheers,

    Mz

  • 9. Re: How to close a question which is not answered
    kishan P
    Currently Being Moderated

    Ever since the 10 open questions only feature was brought-in there has been a huge public demand for a closed but not resolved option. But it has so far not seen the light of the day (I really wonder whats the difficulty in adding one more option in the thread closing category. And if difficulty is not the issue, then what is? Why is there no official comment from the SCN/Jive team regarding some of these suggestions? ).

     

    Same is the case with SCN search, which to say the least, is pathetic. I guess Im not the only one losing patience waiting for these features to be enabled/improved. For the time-being I just keep reporting every basic question in ABAP General to cut down on the noise and make the search marginally efficient better.

     

    pk

     

    Edited by: kishan P. Added little more rant.

  • 10. Re: How to close a question which is not answered
    Marilyn Pratt
    Currently Being Moderated

    Listening.  Waiting for more input here.  Promising to bring more internal (SAP) eyes to the thread.

    Can't promise to implement, only advocate.  Continue to convince us please.

  • 11. Re: How to close a question which is not answered
    Chris Paine
    Currently Being Moderated

    And wouldn't it be nice to be able to search for questions that were marked as resolved - and know that they really were, rather than just closed so the poster could ask another 10 questions without searching the forums first... Maybe the search that the aformentioned and much derided SCN user neglected to do before posting the same question again would then be a little more helpful - and they might not just post again? (I can live in hope no?)

     

    my thoughts,

     

    Chris

  • 12. Re: How to close a question which is not answered
    Mazin Mahmood
    Currently Being Moderated

    Hi All,

     

    Wow.......... I didn't expect this thread to get this much attention. It's feels good to hear thoughts from others.

     

    SDN Rockz..............

     

    Cheers,

    Mz

  • 13. Re: How to close a question which is not answered
    Harald Boeing
    Currently Being Moderated

    Hi Marilyn,

     

    Thanks a lot for the reply, it's good to see that even the not-so-polite rant postings are taken serious and get attention. I think that most of us truly appreciate the platform SAP is providing, but we're a bit tired with some of the application features/limitations. So I hope nobody takes offense when we're venting a bit...

     

     

    Waiting for more input here.

     

    I neither understand the <em>more input</em> (for what and by whom) nor the <em>here</em> (this thread or this forum). The missing functionality for dealing with unanswered questions seems obvious enough. At least that should be one topic that everybody agrees on. I suspect that the same applies to the rather poor <em>search capabilities</em>. Though as we can see in the forums, lots of people apparently seem to prefer to quickly shoot some questions instead of wasting their time with any research...

     

     

    Continue to convince us please.

     

    Is that a polite way of saying <em>keep on whining</em>? If yes, then no problem, I think we all need to do that from time to time...

     

    If the feedback from the community is truly important, I'd say that there should be a public system for posting bugs/feature requests on which people could vote. This should be prominently placed in the forums and would allow easier feedback. The voting feature could be used to possibly limit the bugs/requested features to look at (e.g. top ten list) and then be classified by SAP based on implementation effort (with the usual disclaimer that no feature might ever be implemented just because it's wanted). Needless to say that it should be easy to search for already existing requests, but in general I'd assume that fairly soon there would be more voting (on top requests) than posting new ones...

     

    To channel requests and avoid too many silly postings in this bug/feature tool one could imagine using earned <em>forum points</em> possibly as a currency for putting a value to the requests (i.e. I could vote to say if feature A gets implemented I'd pay it with N forum points, which are deducted from my account once the feature is present). I'm not sure if that is a good idea, but at least it might ensure that people who truly care about the platform enter their comments. At least it seems that often systems, which implement some artificial monetary system and try to optimize on cost, yield very good results...

     

    Cheers, harald

  • 14. Re: How to close a question which is not answered
    Otto Gold
    Currently Being Moderated

    Harald, you have my full support. I have been thinking about these things for a while but didn´t find courage to write a blog or something about that because we all understand that is not easy for both sides (remember the "politics", remember this is a commercial products support site etc.). All of the mentioned could be found in some of my personal emails but didn´t want to start a public struggle about it.

    Regards Otto

     

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