Multiple Sessions in CMC for the same user

[scott_kelson]

Hello,

Version: BOE XI R2 SP3

A user opens an Xcelsius Dashboard. As they are using the dashboard, multiple calls are being made through QaaWS to the database. In CMC, we can see multiple sessions created for that user. However, this is not 100% consistent.

Why are there multiple sessions created for one user consuming one dashboard? Shouldn't everything result in one session?

Thank you,

Scott

[Former Member · Accepted solution]

Hi Scott,

Not necessarily. You can often see multiple sessions open in the CMS for a single user. One can be their logon session, another a Webi Report, or Xcelcius Dashboard. Much depends on what type of authentication you are using and what types of reports you are opening.

I don't think its anything to worry about unless the sessions are getting stuck in the CMS after the user has completely logged off. In that case, the CMS service has to be restarted to clear all of the sessions out.

But otherwise, it's business as usual.

[scott_kelson · Accepted solution]

Thank you Greg,

The user shows multiple session after opening and refreshing just one Xcelsius Dashboard over and over again. It is using QaaWS to get its data.

Also, as you mentioned, we are also seeing problems with Logout. Sometimes, users click the logout, but their session does not terminate. Other times, it does terminate. And, also, sometimes the logout button does not work. The user is forced to just close the browser window.

Any ideas?

Scott

[Former Member · Accepted solution]

That "Sticky Session" is a known issue in XI r2 and XI 3.1

Last I heard it will be addressed in an upcoming release for fix in 3.1, but they will not be fixing it in R2.

The only sure way to clear out the sessions is to bounce your CMS service.

[former_member1079664 · Accepted solution]

This same issue is happening for us in 4.0.  User logs into the BI dashboard, then opens reports or creates schedules and now there are 2 licenses used up for this SSO AD account.  It becomes a problem because we are not large enough to purchase a bunch of CALs to cover this problem and need to keep as many free as possible for multiple users that actually need them.