"Action failed" error when Request status link is clicked in CUP home page

[anand_ogirala]

Hi All,

Can you please help in finding a solution to the error explained below?

In our current GRC CUP environment, user data source is configured to be ECC6. When users try to check the status of the access requests, they go to the CUP home page and clicks on the Request status link. After user logs in, CUP displays the Request status screen with no data and with an error message saying "Action failed".

CUP is currently on SP 11.1.

Please find the log attached below;

2010-05-24 18:05:01,533 [SAPEngine_Application_Thread[impl:3]_14] ERROR java.lang.NullPointerException

java.lang.NullPointerException

at com.virsa.ae.dao.sqlj.RequestDataHeaderDAO.findRequestsWithStatus(RequestDataHeaderDAO.sqlj:1834)

at com.virsa.ae.accessrequests.bo.SearchRequestBO.searchRequestsWithStatus(SearchRequestBO.java:298)

at com.virsa.ae.accessrequests.actions.EURequestStatusSearchAction.pageLoad(EURequestStatusSearchAction.java:98)

at com.virsa.ae.accessrequests.actions.EURequestStatusSearchAction.execute(EURequestStatusSearchAction.java:58)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

Thanks for your help

[anand_ogirala]

I was able to find the reason for the error.

Currently, in our CUP configuration user source is configured to SAP and user detail source to SAP HR. i was logging with a userid that doesnot have HR record and it displays an error. If I login with userID with HR record, the error does not display

Thanks

[sunny_pahuja2]

Hi,

If you have installed GRC 5.3 SP 11 directly. Then you need to upload init_clean_insert_data file of SP10 too in ERM.

Check SAP Note 1455861 - Missing Role Status Development and Production

Thanks

Sunny

[Former Member]

Hello Anand,

Did you guys import the initial data .xml files which were part of SP11? If not, then kindly try to import the same into the CUP system and check.

Regards, Varun

[anand_ogirala]

Varun,

CUP has been upgraded from 5.2 to 5.3 11.1. This is not a direct install to 11.1.

Thanks

[koehntopp]

Hi Anand,

the XML file upload (plus some other post installation steps) have to be performed in any case. If you haven't done that yet, please make sure you do that before you run into other problems.

Kind regards,

Frank.