SAP Solution Manager & SAP ITSM

[Former Member]

Hello,

I'm working in a project to implement a Service Desk tool based on ITIL best practice (we don´t have one). I'm evaluating tools like as: HP Service Desk, IBM Tivoli and CA Service Manager. Looking for information about other tools, in the Pink Elefant Verify web page (http://www.pinkelephant.com/PinkVERIFY/PinkVERIFY3-0Toolsets.htm), I found the SAP IT Service Management 7.0.

That I wish to know is:

1. Somebody have experience implementing SAP ITSM based on ITIL best practices?

2. Is It a good solution to manage SAP and no-SAP (the rest of IT compoments) requeriments and incidents?

Thanks,

Pedro

[Paul_Babier · Accepted solution]

Hello Pedro,

You can find some more information here:

http://service.sap.com/solutionmanager

Several presentations are available under

-> Media Library

Mainly in the following documents:

-> Media Library -> Presentations

- SAP Solution Manager - Application Management

- SAP Solution Manager - ITIL Support

Perhaps this is helpful?

Regards,

Paul

[Lluis]

Hello Former Member    you found your answers ? i got some questions like that .

Regards,

Luis