cancel
Showing results for 
Search instead for 
Did you mean: 

Output of invoice document (FAX) did not reach to vendor

Former Member
0 Kudos

HI All,

We are checking issue related to output of invoice document. In purchase order, partner Invoicing party is maintained and then when we checked invoice document, Output as Fax has triggered successfully, the message is in green status.

ERS ERS Procedure Fax VN 4022282 EN 28.04.2010 18:00:56 4

Also if we checked SOST transaction, it showing the correct fax number as per vendor master data.

But vendor did not receive any fax of tax document.

Please let me know, should message triggered for invoicing party PI and for that should I maintain any condition record invoicing party in order get PI in output type or please advice where could be the problem

Sanjay

Accepted Solutions (0)

Answers (1)

Answers (1)

JL23
Active Contributor
0 Kudos

the green traffic light just tells you that SAP has successfully transmitted the message to the next destination.

This is your fax interface. (it is like sending a letter from New Delhi to NEw York. You receive the green light after you left the letter succesfully at the postal office)

The green light tells you that your PO setup worked well.

SOST then tells you if it could deliver the fax to the number of of the recepient.

(which means the postman dropped the letter into the post box of your New yorker recepient)

If SOST says it did deliver, then the error must be with the fax machine of your vendor. maybe just out of paper.