Not a valid logon token

[Former Member]

We upgraded form BusinessObjects Enterprise XI to BusinessObjects Enterprise XI 3.1 FP 2.6 Update.

We have .net web applications (IDE: Visual Studio 2003/.NET Framework 1.1) that are creating Crystal reports by loading the CrystalDecisions.CrystalReports.Engine.ReportDocument.

Since the upgrade, we have been experiencing this issue sporadically when the user requests a report from one of these web applications:

Error querying system for Folder. Error occurred while attempting to reconnect to CMS : Not a valid logon token. (FWB 00003)

A review of the w3wp log shows the following:

2010/07/01 21:18:10.525|>>|A| | 3904|2632| |||||||||||||||assert failure: (.\infosessionmgr.cpp:959). (false : Couldn't get token).

.\infosessionmgr.cpp:959: TraceLog message 3941

2010/07/01 21:18:17.369|>>|A| | 3904|2632| |||||||||||||||assert failure: (.\infosessionmgr.cpp:959). (false : Couldn't get token).

.\infosessionmgr.cpp:959: TraceLog message 3942

2010/07/01 21:19:11.917|>>|A| | 3904|2632| |||||||||||||||assert failure: (.\infosessionmgr.cpp:959). (false : Couldn't get token).

.\infosessionmgr.cpp:959: TraceLog message 3943

But it doesn't tell me why. Any thoughts out there? Thank you! Michele

[former_member203619 · Accepted solution]

Hi Michele,

How exactly are you logging on to enterprise in your application? And what is your application doing? Are you redirecting to infoview? Or calling the webi report designer?

Some possible causes could be:

1. If you log on using a logontoken, and you created that logontoken to be valid for only a few minutes, then it could cause this problem.

2. If you logged on using a WCA token, and that enterprisesession is logged off at any point, then the logontoken would be invalid.

3. If you are using infoview or the webi report designer - and you passed a logontoken to them that had limited uses, or a limited lifetime, then that also can cause problems.

Also, do you know what your code is doing when that error happens? What line of code does your app fail on?

Shawn