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Over payments/Under payments for customers

Former Member
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COnfigured the foll for over payments/underpayments for customer:

OBA3 - Maintained toerlances

OBBE - Configured reason code -check marked "charge off difference via separate GL account

OBXL- Assigned reason code to GL account XXXXXX

Ran F-28, still the over payment does not post to the GL account XXXXXX. All it does is it credits the customer for the overpayment amount in new line item.

what am I missing here. we want the over payments and under payments to go this GL account XXXXXX, not to customer account.

The gl account created also has been "Post automaticallyonly" check marked.

please help.

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Answers (1)

Answers (1)

Former Member
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Hi,

Please check whether the GL account is defined as P&L account or not.

Regards,

Gaurav

Former Member
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yes it is defined as P&L account.it is posting now to gl account for over payment only. when i do an underpayment like $99 and invocie amount is $100, it gives message "difference is too large for clearing". I have configured tolerances, still it throws this message for Under Payments only. Is there any separate place where we configure the under payments for customers. we have only one gl account to whcih we want to post both over payments and under payments