SOAP Receiver Channel 2 nodes inactive in Production system

[Former Member]

Hi All,

We are facing an issue with the SOAP receiver channels in production system. There are 4 nodes which can be seen in the communication channel monitoring and out of which 2 have the status as inactive and the short log says "inactive or never used".

But the same nodes are active on the sender SOAP channel and all other channels.We have also checked the Status of the SOAP service that is also set to active.

Now when the server (App server5 in our case) is switched off, which has the 2 active nodes, the messages are not processed since the nodes on the other server are inactive.

Request you to please help us out in finding out why the nodes are in inactive status only for SOAP receiver channels. Do we need to change any settings at the adapter engine level.

Thank you.

Regards,

Sarvesh Desai

Edited by: Sarvesh Nispat Desai on Aug 25, 2010 5:25 PM

[Former Member]

Hi All,

Request you to please help me out in resoving this issue.

Thank you.

Regards,

Sarvesh Desai

[Former Member]

Hi,

Thanks for your reply.

Yes, when the app server with the active nodes was put off, all the messages going through the SOAP receiver channel failed.

They failed in the Call Adapter pipeline step with the error:

"Appserver not reachable." and the adapter engine also went into error status.

Regards,

Sarvesh Desai

[Former Member]

There is an error in reporting the status of SOAP channels. This error has already been fixed by SAP and is available as a fix in higher releases (PI 7.10 and above, latest SPs) .

The status "inactive or never used" is shown in channel monitoring at the following two times:

1. After creating a new SOAP channel (sender/receiver) till this channel processes any new message.

2. After the PI system is restarted, all the SOAP channels show this status, though they are ready to handle any incoming/outgoing messages. The channels continue to display this status till they process any new message.

In both these situations, the SOAP Channel can handle/process messages successfully. So, kindly ignore this channel status ("inactive or never used") reporting error in channel monitoring. This will not at all hamper the normal functioning of the SOAP channels.

Hope this answers your query.

[VijayKonam]

Usually SOAP receiver channel show active status only after they have processed at least one message. But since you swithed the app server of active channels off, did you see any error in the adapter engine then?

VJ