END USER TRAINING

[Former Member]

Dear Gurus:

Please tell me what should be the contents of End User Training. In which area end user need to be trained after Implementing SAP HR?

Thanks in Advance

Regards,

Rashmi

[Sujith_EM · Accepted solution]

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Hi Please go through this, believe it will helpful for you

>End User training For OM

> It should cover Number Ranges, Organisation units, Creating Organisation Units ( if detailed user guide required),Infotypes related with Position ( relationships,description etc), Position maintenance, Reports in OM

>End User training For PY

>It should cover :Payroll related master data,Wage types,Allowance grouping,Payroll areas,Payroll Process,Payroll control record,Payroll log,Posting,Payslip, Offcycle runs,Full and final settlements, Statutory reports, T-codes

>End User training For TM

>It should cover : Time infotypes (IT0007,IT2001,IT2002 etc),Leave validation,Time evaluation process,corrections, approvals, reports related with time

[Former Member]

Hi Rashmi,

We should assume the end user is a neophyte and minute of things like loging in to system,multiple logon ,sap window and its listing appearin on tool bar,status bar,appllication bar etc,working on sevarl sessions,tcodes ,using the navigation area,help features,how one must enter values in fields.snap shot of everything discussed with help a great deal.

what is infotype,subtypes,Infotypes used in HR module,Structure in Human Resources(ent,pers,org structure)

illustration of org units in your client,how org units,positions,job are created ,relationships snap shot ,

Personnel Actions configured for client

hiring ,sepration action shap shot

in a nutshell the focus should be preparing a doc that has Navigating SAP ERP,SAP HR Overview,SAP HR in client place

this could serve as end user doc and training the same can be used to demonstrate them in the system.

http://www.sap-img.com/general/what-are-sap-end-user-manual.htm

Hope it helps

No Worries

Kg

Edited by: SAPenjoy:) on Sep 8, 2010 7:28 AM

Edited by: SAPenjoy:) on Sep 8, 2010 7:45 AM

[Former Member]

1. Transactions, actions, activities to be used in the Run phase

2. Basic error-resolution (e.g.: "Fill in all required entry fields")

3. Support path (whom to contact for level 1 support, support methodology, SLAs, etc.)

[Sujith_EM]

>It should be the targeted on maintenance as well DOs and DON'Ts

>Provide the end user step by step details regarding how to maintain data, how to run report , what are the issues that will come if any changes made on certain data etc:-

>Include screen shots of each steps

[Former Member]

Hi,

In all of the submodule of HR you would need end user training.

Of course, depending on the submodule, participant profile may change. (E.g. In PA training only HR department would join whereasm in CATS training all employees filling timesheet may need to join).

Some example end user trainings are:

- Personnel administration (personnel hiring/firin/organizational assignment, infotype maintenance, etc)

- Organizational management (position/job/department creation, organizational schema development, personnel assignment, etc)

- Time management (absence/attence & quota maintenance)

- Leave request -> All personnel may join.

- Training management (training catalog creation, assignment of personnel to training, integration with qualification sys.)

- Payroll (payroll related infotype maintenance, payroll execution, FI posting, etc)

Regards,

Dilek