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HCM P&F Case Management Problem

Former Member
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Hi Everyone,

Currently we are implementing HCM P&F. I can able to submit the form in check and send option and process number getting generated. But data not getting saved on the backend. I believe there is a problem in case management set up. After I executed the form I checked "SLG1" analysis. I can see error message " CASE ID doest not exist" and General case error. I referred some of the posts here and found some table name T5ASRPROCESSES and t5asrscenarios table entries are blank. Do we need configure to get the entries on the table. Can I get the pre set up to be followed before implementing HCM P&F.

Helps appreciated.

Thanks

GJ

Accepted Solutions (0)

Answers (2)

Answers (2)

kathy_penhall
Explorer
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One really important detail that still might be missed and isn't anywhere in the documentation is that the configuration for the process model DOES NOT TRANSPORT properly. In each system a different GUID key is generated for the process model and the case customization must be done in each environment.

When you go into transactions SCASE_CUSTOMIZING and SRMREGEDIT in productive environments (your QAT system or your production system), you will get many errors that won't allow you to make these settings there so you might assume that it should have been transported from your configuration client. This is not the case. Have you system administrator change the settings so you can do this configuration once in each environment.

Former Member
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Did you ever find an answer to your question?

Thanks

Former Member
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Yes I got it work. Do copy case profile and copy the status and maintain the same entry on the registry. Then activate the case management workflow. It will work.

Thanks

GJ

Former Member
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This message was moderated.

Former Member
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Hi Jaysree,

we had the same problem and went thru this thread.

we did copy case profile and copy the status .

can you please guide how to maintain the same entry on the registry and activate the case management workflow.

Regards,

Manoj

Former Member
0 Kudos

Hi Manoj,

Check this transaction SRMREGEDIT about the document ID as same as SCASE (Project, Step and Scenario) and also you can find the workflow on the place where you find a case profile on the configuration( Activate it).

Thanks

GJ