11 Replies Latest reply: Oct 28, 2010 6:26 PM by Fede Vale RSS

The database logon information for this report is either incomplete or inco

Fede Vale
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Description of Problem or Question: The database logon information for this report is either incomplete or incorrect.

 

Product\Version\Service Pack\Fixpack (if applicable): Business Object XI 3.1 (Edge Series)

 

Relevant Environment Information (OS & version, java or .net & version, DB & version):

Windows Server 2008 (32bits)

Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit

 

What has already been tried (where have you searched for a solution to your question/problem):

The information was searched in the product help, SAP forum, internet

 

a) The services were started with an admin user

b) The connection with the database was checked and it is possible to connect to it by using SQLPlus

c) It is been used Database Type > Select a database driver > ORACLE

d) The u2013trace option was enabled for JobServer. The message below appears in the log file

     FAILED: Error message in the language of the server \[The database logon information for this report is either incomplete or incorrect.]

e) The report loads information when it is run from Crystal Reports (designer), which is installed in other workstation.

 

Steps to Reproduce:

1) Create a report by using Cristal Reports

2) Copy rpt file to server

3) Update Database configuration in report properties (Central Management Console)

4) Run the report

Note: The workstation where the report was designed is addressing to QA database (it does not have access to PRD database). On the other hand, the server is addressing to PRD database (it does not have access to QA database).  This configuration has been changed when the report (rpt file) is copied to the server according to the correct database (point 3).

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