Below is a list of traces generated by remote support component and for which scenario you may need them. If you need to open a message for support, it will be helpful for you to include the trace logs appropriate for your specific issue.
Wily Introscope Enterprise installation
<install drive>:\usr\sap\CCMS\wilyintroscope\install\Introscope_8.*_InstallLog.log
Wily Introscope service issues
<install_drive>:\usr\sap\CCMS\wilyintroscope\logs\IntroscopeEnterpriseManager.log <install_drive>:\usr\sap\CCMS\wilyintroscope\logs\IntroscopeEnterpriseManagerSupport.log
Introscope Agents (No BOE/Application Server data in Wily Dashboards)
<install_drive>:\usr\sap\CCMS\wily\logs\Autoprobe.<service>.log
<install_drive>:\usr\sap\CCMS\wily\logs\IntroscopeAgent.<service>.log
SMD Agent issues (Failed landscape check)
<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\SMDAgentApplication.*.log
<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\smdagent_trace.*.trc
SMD System / UI problems (IE SAP MMC snap-in)
<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\SMDSystem.*.log
Remote Support Component issues (UI and controller)
<install_drive>:\usr\sap\<SID>\<INSTANCEID>\SMDAgent\log\RSC.*.trc
SMD Agent installation issues (sapinst)
<temp_dir>:\sapinst_exe.xxxxxx.xxxx\dev_selfex.out
