To stop creating automatic interaction record creation

[Former Member]

Hi All,

While checking the status of any transaction status in account overveiw in transaction history the system is creating a interaction record automaically, in my scnarion this not required.

Can any body help me to stop this Interaction record creation.

Thanks & Regards

Apoorva Asthana

[former_member562530 · Accepted solution]

Hi Apoorva,

Which SAP CRM version are you dealing with?

At Interaction Center of SAP CRM 7.0 you can use the button "Cancel" located at toolbar to leave the account without create an interaction record.

Kind Regards,

Gabriel Santana

[Former Member · Accepted solution]

Hi Gabriel,

This solution is for doing it manually on the Web UI, but if i wanted to restrict the interaction record creation through configuration, what customizing should be done? Could you please let me know that I have my project requirement.

Thanks

Siva

[Former Member]

Hi

Yes, You can deactivate it.

Read my thread:

Denis.