Dependency errors using CR2008 SP3 merge modules with InstallShield

[Former Member]

We have customers on various versions or Crystal Reports, mostly XI and 2008. To install the runtime on client machines we use Instalshield to install the relevant runtime for the client along with our own run-time specific components. I recently upgraded our XI setup from SP3 to SP6 by simply replacing the XI merge modules and rebuilding the setup program. However when I try to build a setup program using the merge modules for CR2008 SP3, I get the following "Error retrieving dependency" errors all relating to CRRuntime_12_3.msm:

ATL.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E

ATL.Policy.66332652_9C28_58B1_FF1F_C8B3B9A1E18E

CRT.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E

CRT.Policy.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E

MFC.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E

MFC.Policy.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E

MFCLOC.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E

MFCLOC.Policy.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E

OpenMP.1E507087_0819_45E0_FF1F_C8B3B9A1E18E

OpenMP.Policy.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E

There is also the same error saying that CRRuntime_12_1.7C0C7D58_142B_4283_B9AE_A953E850EC7E is not found for CRRuntime_12_3_maps.msm.

Am I missing some files? I've included everything that was in the zip file for SP3 that I downloaded. How can I get these dependencies resolved so I can upgrade our CR2008 clients to SP3?

[former_member183750 · Accepted solution]

A lot of info on this in the forums as well as Kbases and at least one blog. Search the forums, use the search box at the top right corner of this page before posting...

In a nut shell, you are missing a number of dependencies. You must ensure the dependencies from the following are installed before installing the CR runtime:

[Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update|http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en]

[Visual C++ 2005 SP1 Redistributable Package|http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en]

You may also want to see:

[1353170 - How to build a setup package with Crystal Reports 2008 SP1 merge modules and Visual Studio .NET 2005?|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333333353333333133373330%7D.do]

[1352616 - How to build a setup package with Crystal Reports 2008 SP1 merge modules and Visual Studio .NET 2008?|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333333353332333633313336%7D.do]

[1353836 - How to add Crystal Reports 2008 Runtime SP1 package as a prerequisite in a Visual Studio .NET setup project?|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333333353333333833333336%7D.do]

[1315522 - Build errors when creating a deployment project using CR 2008 SP1 merge module CRRuntime_12_1.msm and InstallShield|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333333313335333533323332%7D.do]

[Deployment of Crystal Reports 2008 runtime for VS .NET|/people/ludek.uher/blog/2010/06/30/deployment-of-crystal-reports-2008-runtime-for-vs-net]

Ludek

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Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

[Former Member · Accepted solution]

None of this information is usefull. I still get an error in install shield that the dependancy is not found.

[former_member183750 · Accepted solution]

Contacting InstallShield may be an idea(?).

- Ludek

[Former Member · Accepted solution]

To clarify the situation:

I have an Installshield project which includes he XI merge modules and works perfectly. I replaced the previous merge modules for the XI service pack 6 merge modules, again it works perfectly. I made a copy of the project and replaced all the XI merge modules with the 2008 merge modules and it doesn't work. I get all the errors I listed in my original post. This is not about installing 2008 SP3 on a client machine, the Installshield project simply doesn't build. There must be something else needed which will allow it to build cleanly. I'm not sure why you suggested talking to Installshield. How are they supposed to know how to resovle dependencies in Crystal Reports?

[former_member183750 · Accepted solution]

Reason I sugest InstallShield is that I have no issues building a deployment project using MS .NET. But if you don't think asking in one of the InstallShield forums is worth while, that is ok too.

- Ludek

[Former Member]

Where you able to fix this. I get an error in InstallShield that there is missing dependancies:

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_ATL_x86.A46106C0_482A_3579_8B26_BEC332963AD3\ul_policy.30729.01.policy_9_0_Microsoft_VC90_ATL_x86.SP.A46106C0_482A_3579_8B26_BEC332963AD3"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_ATL_x86.A46106C0_482A_3579_8B26_BEC332963AD3\ul_catalog.30729.01.policy_9_0_Microsoft_VC90_ATL_x86.SP.A46106C0_482A_3579_8B26_BEC332963AD3"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_CRT_x86.644DE414_7746_31B5_908B_E938B4078584\ul_policy.30729.01.policy_9_0_Microsoft_VC90_CRT_x86.SP.644DE414_7746_31B5_908B_E938B4078584"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_CRT_x86.644DE414_7746_31B5_908B_E938B4078584\ul_catalog.30729.01.policy_9_0_Microsoft_VC90_CRT_x86.SP.644DE414_7746_31B5_908B_E938B4078584"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFCLOC_x86.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72\ul_policy.30729.01.policy_9_0_Microsoft_VC90_MFCLOC_x86.SP.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFCLOC_x86.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72\ul_catalog.30729.01.policy_9_0_Microsoft_VC90_MFCLOC_x86.SP.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFCLOC_x86.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72\policy.30729.01.policy_9_0_Microsoft_VC90_MFCLOC_x86.SP.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFCLOC_x86.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72\catalog.30729.01.policy_9_0_Microsoft_VC90_MFCLOC_x86.SP.095CCAAA_BB84_3F67_8EC2_91BF2FE71B72"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFC_x86.BB9D66C6_B5DA_3EA9_9844_872AA4030CE7\ul_policy.30729.01.policy_9_0_Microsoft_VC90_MFC_x86.SP.BB9D66C6_B5DA_3EA9_9844_872AA4030CE7"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_MFC_x86.BB9D66C6_B5DA_3EA9_9844_872AA4030CE7\ul_catalog.30729.01.policy_9_0_Microsoft_VC90_MFC_x86.SP.BB9D66C6_B5DA_3EA9_9844_872AA4030CE7"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_OpenMP_x86.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5\ul_policy.30729.01.policy_9_0_Microsoft_VC90_OpenMP_x86.SP.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_OpenMP_x86.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5\ul_catalog.30729.01.policy_9_0_Microsoft_VC90_OpenMP_x86.SP.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_OpenMP_x86.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5\policy.30729.01.policy_9_0_Microsoft_VC90_OpenMP_x86.SP.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5"

ISDEV : error -6103: Could not find file "c:\Users\dtorg\Documents\Dev\xponent\Rev4\Source\Src\Installations\Media\MP\Interm\MergeModules\policy_9_0_Microsoft_VC90_OpenMP_x86.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5\catalog.30729.01.policy_9_0_Microsoft_VC90_OpenMP_x86.SP.4432BBA1_557C_33A7_8C82_F3EDF4D4DFC5"