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COPA error while Sales order creation

Former Member
0 Kudos

Hi,

We are trying to create Sales order and getting error as below;

Inconsistency between a document field and the prof. segment number

Message no. KE396

Diagnosis

A line item was assigned to a profitability segment (number 046xxxxxx) which has the value 0000005xxx for characteristic Customer. The original document (FI document, sales order, internal order, etc.), however, contains Txxxx in this field. It is therefore inconsistent with the profitability segment found.

Can anybody please help me to resolve this?

Thanks,

Niki Shah.

Accepted Solutions (0)

Answers (2)

Answers (2)

former_member188826
Active Contributor
0 Kudos

What is the release you are working on? If it were < 4.6A, and you are trying to create an order with refenrence, thenit could be a program error as fixed by note 171064.

Also refer to this [thread|;

You may need to fix a program error or add some coding.

Former Member
0 Kudos

Hi Sridhar,

Thanks for quick reply.

We are on ECC 6.0 release so, this note is not applicable to us.

Let me know if you have anything else.

Thanks,

Niki Shah.

former_member188826
Active Contributor
0 Kudos

Hope you had a chance to refer to this thread .

Additionally, you may want to engage a tech expert to debug the reason for this error.

ajaycwa1981
Active Contributor
0 Kudos

Hi Niki

With KE396, there is always one more error message which is the cause of Ke 396...

Can you check what other message is there in your case... It seems to be a case of mismatch in char values...

This is quite a common error

Br, Ajay M

Former Member
0 Kudos

Hi Ajay,

I don't think so, we getting any other messages. While creating Sales order, we are getting this error.

Thanks,

Niki Shah.