SAP GUI national special characters displayed incorrectly ?

[Former Member]

Hello,

Problem is evident on windows 7 OS.

Problem was reproduced using SAPGUI 7.10 FP21 and SAPGUI 7.20 FP5.

It's operating system/sapgui problem so there is no difference what server product we are running (problem is evident even before connecting to server).

Our new desktop pc's are bundled with Windows 7(32bit) and Office 2010. We receive them with OS preinstalled. Our local language is Lithuanian - some SAPGUI gui elements display Lithuanian special characters incorrecly - this happens before doing any logon - so any server entries are not needed to reproduce. All other Windows 7 installations works Ok - except that new batch - anyway we will be receiving these models in the future so this is a problem. I checked all locale/language settings I know. All following examples will be compared between "good" windows 7 PC, and "bad" windows 7 PC from that batch I mentioned. Changing font doesn't help - and looks like it's not font face problem at all. Reinstalling from some Windows RTM CD solves the problem - I consider this last resort.

Locale/language config for both "good" and "bad":

System locale:  Lithuanian
Formats:  Lithuanian
Location:  US(also tried Lithuania)
Languages: English(keyboard US) default;
           Lithuanian(keyboard Lithuanian)
Time zone:  (UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius

Lithuanian special chars (others are the same as English):

ąčęėįu0161ųūž

ĄČĘĖĮu0160ŲŪŽ

What is happening - in some places(see Examples below) chars are replaced like that:

u0161 -> nothing

ų -> u

ė -> e

ą -> a

į -> i

and etc....

Examples:

Bad PC (sysheader32 control displays right chars in both cases, other controls no):

[https://docs.google.com/leaf?id=0B3FNkS7Q_y26NTY0Nzc4ZDYtODUzYy00YWI4LWJkNGItNTg2NjFkZjE5YzEz&hl=en&authkey=CMKvt9sN]

Good PC (it uses other font than "Bad" but like I said - changing font changes nothing):

[https://docs.google.com/leaf?id=0B3FNkS7Q_y26NTczOWQ0YjItM2I5YS00ZDI2LTlkODUtOGUwMTMxMzE1N2Vl&hl=en&authkey=CO_I4KkF]

Any ideas where I should look for ?

I believe it's small thing buried somewhere...

thank you in advance

Vilius Mockunas

[nils_buerckel]

Hi Vilius,

please have a look at SAP note 508854 > point 1.2:

Excerpt:

The interface language of SAP Logon must be one of those supported by the system character set or English

So basically setting the system locale correctly should be sufficient to display SAPLogon characters properly.

There is no other relevant setting for SAPLogon I know of.

Therefore I assume this is a bug. I would recommend to open a customer message.

Best regards,

Nils Buerckel

SAP AG

[Former Member]

Hi,

About opening message to SAP:

SAP System name is required - while this issue is not related to particular system. I can choose whatever System or how ?

Vilius

[nils_buerckel]

Hi Vilius,

yes, select any system in your landscape - this should not matter.

Best regards,

Nils

[j_bayrhammer]

Hello Vilius,

did you ever solved this problem?

What was the solution?

Regards,

Julia

[Former Member]

Hi,

Try to check Control Panel -> Region and Language -> Administrative -> Current language for non-Unicode programs.

Best Regards,

Aleh

[Former Member]

Hi,

As I mentioned above:

System locale:  Lithuanian

V

[Former Member]

Hi,

Hot sap note https://service.sap.com/sap/support/notes/1551478

Best Regards,

Aleh