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Error: FWB 00008

Former Member
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Hi Experts,

I am getting the following error as it was working fine for past 10 days, now I did import all the users including Admin from XI R2 to XI R3 than trying to login with Administrator username and password and got the following error. How can I resolve this issue as I don't have any other users to login into XI R3...

"Account Information Not Recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

I will really appreciate your quick response on this regards.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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If you migrate all the users from XIR2 inclluding Administrator, it will probably overwrite the password in XI 3.1

Try logging using the Administrator Password of XIR2 in BO 3.1

Former Member
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Check that your "Guest" account is enabled. I have SSO enabled and we disabled Guest, only to get the message you noted anytime a user opened a login screen. The users could still log in but the message balked them.

Hope this helps.

Former Member
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Thx Michael Whitt

Enabling the "Guest" user works!