Crystal Reports not working when deployed. Event viewer Event ID 4353

[Former Member]

Hi,

I'm have a VS 2011 web application. Reports worked fine in development enviornment, but when hosted in the server all I got is a blank page with no error or any thing. When looked at the event viewer I found this error:

"The description for Event ID ( 4353 ) in Source ( Crystal Reports ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The keycode assembly, BusinessObjects.Licensing.KeycodeDecoder.dll, cannot be loaded."

. And still wasn't able to solve it. I'm running a VS 2010 Web based application hosted on a Windows Server 2003 Machine.

In the QA Server I got the same problem and was able to fix the problem by copying the asp_Client in InetPub to the Virtual directory root pointed.

But in the Production environment we don't have a Virtual Directory and directly hosted under wwwRoot. And got the same problem, still unable to solve it. Would appreciate if any one can help me on this. I have given permissions to SapBusinessObjects directory as mentioned above,but still not working.

Thanks in advance.

Thanushka.

[former_member183750 · Accepted solution]

From the warning in the event viewer, I suspect you have not applies SP1 to your CRVS2010 install. The KeycodeDecoder warning is documented in the KB [1535792 - Error: 'The keycode assembly, BusinessObjects.Licensing.KeycodeDecoder.dll, cannot be loaded'|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333533333335333733393332%7D.do].

Make sure you are on SP1:

http://www.sdn.sap.com/irj/sdn/crystalreports-dotnet

Having said the above, I do not believe that your issue is related to SP1 or the KeycodeDecoder warning. Rather it is the viewer configuration. See the following articles for how to:

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0437ea8-97d2-2b10-2795-c202a76a5...

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50aa68c0-82dd-2b10-42bf-e5502b45c...

The above articles are not specific to CRVS2010 and the symptoms may be different, nevertheless, the ideas still apply, particularly to non default application pools. Also, remember if your app is 32 bit and your OS is 64 bit, you must run your app pool as 32 bit.

Ludek

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