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Department assignment for User

Former Member
0 Kudos

Hi Gurus

I have been creating work item and assigned to an user

However when the other user opened the work item there was an error message displayed in CRM Web UI screen as folows

"No Department found for user "John""

Kindly assist me how to assign a department for the user

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

Is the other user assigned to some relevant organization unit and position in the Organization model.

rgrds,

Randhir

Answers (2)

Answers (2)

former_member205493
Participant
0 Kudos

Hi,


If you getting this error during 'collection work item creation' then this is the issue of ISU or R/3 org structure, rather its issue of FICA related , and can not be solved in CRM. In R/3 or ISU system go to t-code PPOMW , there find out the relevant org unit from structure search for 'collection strategy' or the org unit related to the work item,  and assign the required user IDs there on the position. Log out from web ui and try again.


Hope it will solve the issue.


Regards


Rahul.S

Former Member
0 Kudos

Hi,

I am getting same error message, what was the solution for this?

Thanks,

Suhas.