recipient error. : CrystalEnterprise.Smtp

[Former Member]

Hi, am getting this 'recipient error. : CrystalEnterprise.Smtp' error in a Business Object Crystal report. I am able to send mail to the recipients but the report status is fail. The report was running fine for a while and now it is giving this error. If we run the same instance it is running good. But our new instances are not running fine. Kindly help me on this error.

Regards,

Vinay

[Former Member]

Check below things, if those can help.

1) Check if mail-id is kept correct.

2) Check smtp commands are running correctly from SMTP server you are using for application. Below are generally used commands for smtp server check, you can able to find what is a error there in the configuration and then you can contact person who is maintaining SMTP server.

helo <your domain name><enter>

response should be as follows

250 OK

mail from: <your Email Address><enter>

response should be as follows

250 OK - mail from <your Email address>

rcpt to: <recipient address><enter>

response should be as follows

250 OK - Recipient <recipient address>

data<enter>

response should be as follows

354 Send data. End with CRLF.CRLF

To: <recipient's display name><enter>

From: <your display name><enter>

Subject: <Subject field of Email message><enter>

<Enter you body text><enter><enter> . <enter>

response should be as follows

250 OK

quit<enter>

OR USE below COMMANDS

1) telnet <smtp server> 25

2) EHLO test.com

3) MAIL FROM:<from mail>

4) RCPT TO: <mail-id>

5) DATA

6) Subject: test message

7) This is a test message you will not see a response from this command

8) .

9) QUIT

[Former Member]

Hi,

Did you change the Enterprise Recipient for the publication? Check that there is a valid email in the user profile of the Enterprise Recipient included in the publication. It helped us at least.

Victoria

[Former Member]

See if this KBase 1292891 helps

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Symptom

Getting the following error message while scheduling a crystal report to Email Destination.

Error Message u201Crecipient error.[]: [CrystalEnterprise.smtp]u201D.

Reproducing the Issue

Set the Crystal report job serveru2019s destination value as blank (i.e. "To" field as blank).

Within the Infoview, go to Crystal report, add only 1 email id in the "To" field within the destination -> Email parameter.

Keep the "Cc" field blank.

Schedule the report.

The report reaches the email destination but the status of the report in CMC shows "Failed".

Cause

u2022 In BOXI R2, there are options within the report while scheduling i.e. "Use job server default" and "set the values to be used at schedule time here". In BOXI 3.0 these options have been removed due to security reasons.

Resolution

Please specify an Email ID in the "To" field at the Job server level or at the Report's default destination setting.

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Regards,

Ken

[Former Member]

Has anything changed with your outgoing mail server? Is it possible the allowed senders has changed? Have you tried restarting the crystal job server from the CMC (be careful here)?

Thanks,

Dave