on 07-20-2011 2:35 PM
Hai experts,
when i in the WebUI select Create case and then select a random Case type in Web Page Dialog a error is shown in the message area of the WebUI.
Error message is "General case error"
I tried to find the code which is executed after selecting the Case type but cannot find the reason this error occurs.
Thanks in advance
Richard
Hi Richard,
Check the following customizing settings for a case type.
spro -> crm -> case management-> Basic Settings -> Define case type
Here, we can find record model entry, atrribute/status/function profile entries and int.no.range... Need to check each of this entries values seperately...
Record Model(in Sap GUI) -> make sure that, status of the record model is released... can't create case if the record model status is initial or absolute...
Int no Range : Say in the case type, int no range is mentioned as "01" then we should maintain interval range values for this id using the below path:
spro -> crm -> case management-> Basic Settings -> Define Number Range Intervals for Cases
when you display case type info in spro, we can find a checkbox with name case type absolute, make sure that this is unchecked... If it is checked, we can't create cases.
regarding attribute profile for a case, We can maintain group, row & column id values.. We should assign only existing group values here(ex:1)... row & column combination should be unique and if there is any repetetion, we get an error...
Thanks,
Rama
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Dear Richard,
In SCASE, please change the RMS_ID to CRM one(should be CRM_CMG) I think, There is a toolbar just above the tree structure of the role based view where one of the buttons allows user to change the RMS_ID. Once you do that then in the tree structure, you can search (context menu has the find activity) on the node for case record modeller. You would find the record models used for cases. In the case type definition in SPRO, the record model is specified. You will need to find it in
SCASE & see if the record model is set to released status. You should get some pointers in the basic cookbooks in the sdn site for the same(search on NW Folder Management or Records Management). It is available under EIM->ECM. Help on SAP also has inputs on the application.
Best Regards,
Pragya
Hey Richard,
Can you tell me how you solved this issue? I'm getting the same error message...
Kind regards,
Robbe Wuyts
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Hi Richard,
Check the following customizing settings for a case type.
spro -> crm -> case management-> Basic Settings -> Define case type
Here, we can find record model entry, atrribute/status/function profile entries and int.no.range... Need to check each of this entries values seperately...
Record Model(in Sap GUI) -> make sure that, status of the record model is released... can't create case if the record model status is initial or absolute...
Int no Range : Say in the case type, int no range is mentioned as "01" then we should maintain interval range values for this id using the below path:
spro -> crm -> case management-> Basic Settings -> Define Number Range Intervals for Cases
when you display case type info in spro, we can find a checkbox with name case type absolute, make sure that this is unchecked... If it is checked, we can't create cases.
regarding attribute profile for a case, We can maintain group, row & column id values.. We should assign only existing group values here(ex:1)... row & column combination should be unique and if there is any repetetion, we get an error...
Thanks,
Rama
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Hi Richard,
Please check the number ranges or any other customizing missing in spro
CRM->Case management.
Cheers, satish
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