An internal error occured while calling 'processCustomSort' API.

[Former Member]

Hi All,

We are having the following error when we add a custom sort to a section within a Webi report:

An internal error occured while calling 'processCustomSort' API. (Error: ERR_WIS_30270)

(BOXI3.1 SP2, FP2.7 - on Linux Redhat 4.5, IE version 8).

Has anyone seen this before and know how to resolve it? I can't find it in the Error Message Guide and there does not seem to be anything specific for the 'processCustomSort' API on the web?

Thanks

Miranda

Detailed Error Message:

Version:12.2.7.598 Application server:

http://Servername:8080/AnalyticalReporting/Webi/cdzServlet

Stack trace: com.businessobjects.wp.om.OMServerException: An internal error occured while calling 'processCustomSort' API. (Error: ERR_WIS_30270) at com.businessobjects.wp.om.OMHandler.documentLoadingError(Unknown Source) at com.businessobjects.wp.xml.XMLCustomSortLovLoader.load(Unknown Source) at com.businessobjects.wp.om.OMCustomSortInfo.processCmd(Unknown Source) at com.businessobjects.wp.om.OMCustomSortInfo.loadValues(Unknown Source) at com.businessobjects.wp.om.OMCustomSortInfo.getValuesCount(Unknown Source) at com.businessobjects.wp.tc.custom.CustomSortDialog.edit(Unknown Source) at com.businessobjects.wp.tc.TCStructurePanel.actionPerformedSpecific(Unknown Source) at com.businessobjects.wp.tc.TCMainPanel.actionPerformed(Unknown Source) at javax.swing.AbstractButton.fireActionPerformed(Unknown Source) at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source) at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source) at javax.swing.DefaultButtonModel.setPressed(Unknown Source) at javax.swing.AbstractButton.doClick(Unknown Source) at com.jidesoft.plaf.vsnet.VsnetMenuItemUI.doClick(Unknown Source) at com.jidesoft.plaf.vsnet.VsnetMenuItemUI$MouseInputHandler.mouseReleased(Unknown Source) at java.awt.Component.processMouseEvent(Unknown Source) at javax.swing.JComponent.processMouseEvent(Unknown Source) at java.awt.Component.processEvent(Unknown Source) at java.awt.Container.processEvent(Unknown Source) at java.awt.Component.dispatchEventImpl(Unknown Source) at java.awt.Container.dispatchEventImpl(Unknown Source) at java.awt.Component.dispatchEvent(Unknown Source) at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source) at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source) at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source) at java.awt.Container.dispatchEventImpl(Unknown Source) at java.awt.Component.dispatchEvent(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.run(Unknown Source)

[amitrathi239]

Hi,

Have you saved the webi report in the structure mode ? if yes then save with results and then again try ..

Thanks,

Amit

[Former Member]

The report itself is very complex, with multiple sections so I can not add the filter to the section without using the structure mode?

Unless you know of another way to view a section from the results view?

Thanks,

M

[amitrathi239]

Hi,

You are getting error while adding sort or while opening report.

Please see 1350205 - Error ERR_WIS_30270 occurs while applying custom sort to variables at View Structure state SAP note.

They have mentioned not to save in structure mode otherwise you will get error.

Thanks,

Amit

[Former Member]

Thanks for the information. We have not saved the report in structure mode. It opens in the result view, then we click on the structure mode to apply the sort. Will the same still apply?

Thanks,

M

[Former Member]

Hi Miranda,

I don't know if it will solve your problem, but you can apply filter to the section without going to Structure Mode.

In the Edit Mode, go to the Map->Map tab from the Report Explorer (available in the left). From the Map tab you can directly jump

to any section available in the report.

I tried to reproduce the error at my end but could not able to make it. So, could you please mention the exact steps.

Regards,

Rohit

[Former Member]

Thanks Rohit.

I tried that, but it only allows me to create asc or dec sorts, not custom ones.

I'm wondering if its the design of the report that is causing the issue?

The reason we need to add the sort to the section is because there are 5 tables in the section that all need the same sort..