Backint backups fails occasionally due to timeout

[Former Member]

Hi

Occasionally our database backups fail due to a timeout (300 seconds) while processing the backup after it has completed successfully. The backup history shows that the backup was successful.

I have adjusted the TIMEOUT_SUCCESS and TIMEOUT_ERROR to 600 in the backint configuration file but the same error occurs.

I'm not sure what parameter and in what configuration file to change.

Below is part of the log from backup.

-

---

2011-08-15 03:56:40 The backup tool is running.

2011-08-15 03:56:41 The database is working on the request.

2011-08-15 03:59:52 The backup tool process has finished work with return code 0.

2011-08-15 03:59:53 The database is working on the request.

2011-08-15 04:00:03 The database is working on the request.

2011-08-15 04:00:18 The database is working on the request.

2011-08-15 04:00:38 The database is working on the request.

2011-08-15 04:01:03 The database is working on the request.

2011-08-15 04:01:33 The database is working on the request.

2011-08-15 04:02:08 The database is working on the request.

2011-08-15 04:02:49 The database is working on the request.

2011-08-15 04:03:33 The database is working on the request.

2011-08-15 04:04:23 The database is working on the request.

2011-08-15 04:04:53 Canceling Utility-task after a timeout of 300 seconds elapsed ... OK.

2011-08-15 04:04:54 The database is working on the request.

2011-08-15 04:05:04 The database is working on the request.

2011-08-15 04:05:19 The database is working on the request.

2011-08-15 04:05:39 The database is working on the request.

2011-08-15 04:06:02 The database has finished work on the request.

Receiving a reply from the database kernel.

Got the following reply from db-kernel:

SQL-Code

Date :20110814

Time :00234544

Database :PRD

........

2011-08-15 04:06:03

Filling reply buffer.

Have encountered error -24920:

The database request was canceled and ended with error 0. The backup tool ended with 0 as sum of exit codes.

Thanks

Doug

[markus_doehr2 · Accepted solution]

> I'm not sure what parameter and in what configuration file to change.

Check

http://maxdb.sap.com/webpts?wptsdetail=yes&ErrorType=1&ErrorID=1134497

you may try to set DBM_KTO_SUCCESS to 600.

Markus

[Former Member]

Thanks Markus.

Looks like the answer.