on 08-19-2011 8:16 PM
I have a User who is using CR-2011. If CR-2011 is not open and they click on a rpt file they get a message from CR-2011 stating the path can not be found. but if they open CR-2011 , go to 'file' >>> 'open' from the tool bar there is no issue, the Report opens up. Is this how it operates with CR-2011 Please advise.
Question :
Where is this report when it's double-clicked? If it's on their machine or shared folder then make sure the proper version of Crystal is registered to open RPT files. It's possible Windows has associated RPT files with either an older version of Crystal or an obsolete path.
Answer:
The "Open With" has these two choices : 'Crystal Reports', and 'Crystal Reports Launcher'. Even though I've deleted all older versions of Crystal Report, and deleted entree out of the Register, but when you click or open Crystal Reports the entrees are seen back into the Register.
Question :
If the report is an attachment in an e-mail and not actually on their machine yet, make sure the user has permissions to the temp folder. Windows will copy a read-only copy of the report to the temp folder then have Crystal open the report from there.
Answer:
User has admin rights. The Reports are on a Shared drive. I've installed the product on serval machines this is only one having this issue. It works fine when you first open Crystal Reports then go to 'file' then 'open' those same rpts on the same share drive.
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Hi Lee,
What OS does she have?
In Explorer on older OS's click on Options and File Types and you can associate rpt files to the CR 2011 crw32.exe.
In Windows 7 then it's here: Control Panel\All Control Panel Items\Default Programs\Set Associations
Try mapping the shared driver to the PC also, could be a DSN lookup problem.
Don
This sounds like it's a permission issue then. Is she logged in as a local PC administrator, Super User or guest?
If she right clicks on the crw32.EXE and selects run as Administrator does that work or does she get prompted for Admin password?
It could be UAC or DEP blocking the startup....
If she logs into another PC where it does work does that work for her?
You could try Process Monitor from Microsoft and monitor the permissions, look for Access Denied, and compare to one that does work. May be missing dependencies also like VS 2005 C++ Security file.
Don
Hi,
Where is this report when it's double-clicked? If it's on their machine or shared folder then make sure the proper version of Crystal is registered to open RPT files. It's possible Windows has associated RPT files with either an older version of Crystal or an obsolete path.
If the report is an attachment in an e-mail and not actually on their machine yet, make sure the user has permissions to the temp folder. Windows will copy a read-only copy of the report to the temp folder then have Crystal open the report from there.
Hope this helps,
Brian
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