Report generation only one time successfull

[Former Member]

Hi @all,

we are facing the problem that the report generation process is only working one time successfully, the next time it ends with error. After restarting the service on the WWI server the next generation is successfull, but the second one will be "Error" again.

Does anybody faced this issue before and can provide a solution?

Thank you in advance for all contributions!!!

Best regards,

Christoph

PS: in the meantime we created the respective service again on the server - no result, still only one successfull run at a time.

Edited by: Christoph Giehl on Sep 6, 2011 5:18 PM

[christoph_bergemann · Accepted solution]

Hello Christoph

we never have had similar problems. May be these hints might help:

a.) check wich generation server is used during the generation and if any of the potential servers "stop" (WWI process does not proceed etc as explained by you).

b.) check if "report from template" works (assuming that use use the "old" fashioned client WWI version) => if this works than there might be a problem with SAP <=> connection (RFC) ...

c.) check please if only this WWI report (more precisely combination of generation variant and language) gives result to the "crash" of WWI process and no other one => in this case you should check WWI template

Reading you explanation I assume:

1.) there was no change in SAP set up

2.) there was no change in WWI set up (number of servers, WWI version etc.)

and we are talking (??) about a new generation variant/language combination which has never been used before (?).

With best regards

C.B.

PS: Check Marketplace. You will fond there an OSS note called "WWI Cookbook" and furthere related OSS notes poviding FAQs etc. regarding WWI topics.

Edited by: Christoph Bergemann on Sep 6, 2011 9:00 PM

[Former Member · Accepted solution]

Hello Christoph,

thank you for your answer, I should have been a little bid more detailed:

- there is only one server and this server doesn´t stop during generation

- RFC connection is always up and running

- the error occurs with all combinations of report template and language --> so there is no new never before generated combination

- "Report from template" works fine

- the Cookbook has been used to set up the system, but we will check this again

As already added we checked the WWI user and set up the service once again - no change.

So any other ideas are more than welcome!

Best regards,

Christoph

[christoph_bergemann · Accepted solution]

Hello Christoph

you can change the WWi set up (refer to cookbook) in such a way that the WWI process will create "logs". You should use this approach only rarely but in your case it seems to be a good option/idea.

These logs are helpful according to our experience to get an idea about the issue.

From my point of view: as report from template is working there is an issue in WWI set up on genserver. Which SAP version you are using? Which WWI version? Which Word Version etc. Did you change set up?

With best regards

C.B.