Desktop Intelligence: Business Objects has stopped working in Windows Vista

[kalyanswarna]

Hi,

We have installed the BO XI 3.1 SP3 client components in Windows Vista Machine. When I was working with Desktop Intelligence, the program keep terminates irregularly. A pop-up window would appear saying "Business Objects has stopped working. A problem caused the program to stop working correctly. Please close the program." It asks me to close the program. The window always pops up even when I just terminate the BOE normally. It sometimes pops up when I was just trying to refresh the data or in the middle of working with the application.

THanks.

[former_member188911 · Accepted solution]

Hi,

the supported platforms document indicates Vista SP2 as the only supported platform for this operating system, can you please check and rectify if necessary.

Please have also a try running in compatibility mode the Desktop Intelligence application, if this doesn't fix the problem please consider opening a support message.

Thanks and regards

SC

[Former Member · Accepted solution]

Hi expert

I have install the BO XI into my laptop with 32-bit OS and Windows Vista Enterprise SP 2 but still experience the same error message "Business Objects has stopped working - A problem caused the program to stop working correctly. Please close the program".

Please help as my daily task require to use BO very often.

Thank you very much

br

Elwin

[denis_konovalov · Accepted solution]

Coupld you please confirm your version of Deski Client ?

BO XI is not supposed to work on Vista...

[Former Member · Accepted solution]

Hi,

The desktop intelligent version installed was 12.1.0.882. Some of my colleague install in their laptop and is working fine.

Thank you very much

Br

Elwin

[denis_konovalov · Accepted solution]

this version is RTM release of XI3.1, I would suggest to install Sp3 version of client tools instead.

[kalyanswarna]

Not helpful

[denis_konovalov]

You haven't replied to Simone's question - is your Vista version Sp2 ?

Have you tried openning a Support Incident ?

This issue will require detailed environment and workflow review as well as collecting logs etc...

[Former Member]

Hi Denis

I have  same problem with desktop intellligence (Business object has stopped working).

we are using 3.1 xi. and our server details as follws. please advicese me..

when I try to export or import it will freeze and showing that error message.

and 64 bit operating sustem

windows Server 2008 R2 standard, service pack 1.