BCM-CRM IC planification

[Former Member]

Hello,

Would someone know if any planification options are enabled by BCM or CRM ? Specifically regarding:

1) IC Production foreplaning

(input : hypothetical input options => output : campaign productivity/average call length/average number of succeeded call/ etc.)

2) Creating and editing planification timetables

(planing per agent and per IC team : call list allocation)

3) Call list allocation depending on periods of absence of agents

Thanks a lot,

Eli

[Former Member]

Hi Eli,

Did you find the solution ?

I'm looking for this kind of solution.

Regards,

Nicolas