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Information platform services installation: error [INS00104]

Former Member
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Hi Guys,

I'm currently trying to install Information platform service 4.0 on a server by "expand an existing Information platform services deployment.", I'm now hitting an error on the step "Configure CMS Repository Database - SQL Server (ODBC)"

The error message I receive when I enter the right username/password is:


Error:
Failed to decrypt object 100 using cryptographic key ID: 4.

Cannot verify DB login information. [INS00104']
Would you like to correct them?

To test out the error, I'm purposely entered a wrong username/password it gives error of:


Error:
BusinessObject Enterprise CMS: Unable to connect to the CMS
system database "xxx:100.100.100.5". Reason:
[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'xxx'.

Cannot verify DB login information. [INS00104]
Would you like to correct them?

Some background of the environment I'm trying to deploy here.

Server 1: (Repository and Audit for CMS)

Microsoft Windows Server 2008 R2 Enterprise (64-bit)

Microsoft SQL Server Enterprise Edition (64-bit)

Server 2: (SAP BOE/CMS)

Microsoft Windows Server 2008 R2 Enterprise (64-bit)

SAP BusinessObjects Enterprise 4.0 (64-bit) (Repository and Audit DB configure at Server 1) -Installed

Server 3: (SAP Data Services, Information Steward)

Microsoft Windows Server 2008 R2 Enterprise (64-bit)

SAP Information platform services 4.0 (64-bit) -error

SAP Data Services 4.0 (64-bit) -Not installed

SAP Information Steward 4.0 (64-bit) -Not Installed

Any help is appreciated.

-Jimmy

Accepted Solutions (0)

Answers (1)

Answers (1)

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Hi,

are you using a Clustered Environment on BO side?

Check SAP Note - 1639053

Regards

-Seb.

Former Member
0 Kudos

Hi Sebastian,

Yes I'm setting up cluster environment for BO. The note solved my problem! Thanks!

Jimmy

0 Kudos

Thanks for posting the link to the SAP Note.  Came in handy for me today!  Fixed my problem!