on 11-30-2011 11:59 AM
Whenever we clear a Disputed Invoice with an incoming payment, we receive this error message if the Dispute is unresolved: -
An error occurred during the update of case xxxxx
Update Case with Program FDM_PROCESS_BUFFER
You can start the program by running this document.
However, when we run FDM_PROCESS_BUFFER we get an error: -
Dispute Case xxxxx: Internal Error: ENQUEUE
Has anyone come across this error before? Or can anyone suggest a solution for this error given the scenario we are using i.e. clearing unresolved Disputes?
Thank you.
I believe this error occurs sometimes when the dispute is in edit mode and the program tries to close it.
The program cannot edit the status if a user has it in edit mode.
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Hi,
Just change the status of your Dispute case (like In Progress) and go back to the buffering program.
Regards
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Thanks for your feedback. However, it turns out that the reason we are getting these errors is not due to the Dispute Cases being edited at the time of update but due to lock sequences during the update processing of the buffered data. To work around this we created a user-exit.
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We have gotten this error when the status of the dispute case was "new" which is not in the range of allowed statuses allowed for the automatic change in status needed for the closure.
If we change the status to an "in processing" status the error is cleared.
Try that to see if it fixes the error.
Thanks for your suggestion but when we tried that we got the error message 'Process Step 003. Change not possible, process step 002 missing'.
The only solution we found was to write a user exit that would insert a blank in l_update_task within form DISPUTE_PROCESS_600 of the Function Module BAPI_DISPUTE_PROCESS.
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