B2B. Locked sales order

[Former Member]

Hi,

SAP CRM 7.0. ISA B2B eCommerce Application. Business process with sales order.

User have filled the sales order, save it and press exit.

System lock sales order.

We see this in Tcode (Display and Delete Locks). System shows these locked entries:

CRMD_ORDERADM_H

PRCD_HEAD

How we can solve this issue?

How to unlock sales order correctly ?

Denis

[mark_foley]

Hi Denis,

How long does the sales order remain locked after the exit button has been selected?

Mark

[Former Member]

Hi, Mark

Order can be locked even three days....

Denis.

[mark_foley]

Hi Denis,

Does this only happen when the user has closed the browser session without loggin off. what have you set the session-timeout to in the web.xml?

Mark

[Former Member]

Hi, Mark

User logon to B2B. Select products from catalog and put them to basket. Lock entries creating.

User lost session or close the browser without logoff. Lock entries are not cleared and store in the table long time.

After that, user logon to B2B: Lock entries are cleared.

Another case:

User logon to B2B. Select products from catalog and put them to basket. Lock entries creating.

If user press logoff - lock entries are cleared.

Denis

[mark_foley]

Hello Denis,

In case one, if hte user session has closed or the browser has been closed, the session-timeout paramater should then cloe the session in the system. Can you check what this has been set to in the web.xml ?

Mark

[Former Member]

Hi, Mark.

We have set up 30 min, but system keeps session more than 30 min...

       <!-- session (inactive-)lifetime 30 min -->
       <session-config>
              <session-timeout>30</session-timeout>
       </session-config>

Thanks for help,

Regards,

Denis