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Brainstorming Discussion - Links to CRM Documentation

Former Member
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Hello Everyone,

to avoid Document requests in future lets put together a link List pointing to the available documentation. That's just a starting point. Please contribute yours to this Topic:

SAP Help

SAP CRM 5.0

http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

SAP CRM 4.0

http://help.sap.com/saphelp_crm40sr1/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

SAP Best Practices for Customer Relationship Management - V1.50

http://help.sap.com/bp_crmv150/CRM_DE/index.htm

Preconfigured Scenarios

http://help.sap.com/bp_crmv150/CRM_DE/html/preconfigured_crm_scenarios.htm

- <a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647974&">PC UI Cookbook</a>

SDN

CRM Blogs

SAP Business Community CRM Forum

http://www.sap.com/community/pub/forums/ShowForumGroup.epx?ForumGroupID=9

External Forums

SAP Fans CRM Forum

http://www.sapfans.com/forums/viewforum.php?f=15

Regards

Gregor

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi All,

Link to CRM Business Objects (Table Relationships).

https://websmp104.sap-ag.de/solutions

Click on Business Solutions and Applications -> MySAP Business Suite -> MySAP CRM -> Solution Library -> CRM powered by Netweaver -> Process Integration -> Business Objects.

Link for Groupware Integration documents.

http://service.sap.com/instguides, under MySAP Business Suite Applications -> MySAP CRM -> SAP CRM 4.0, you can find

1. mapbox installation guide.

2. SAP Groupware connector installation guide.

3. SAP Groupware connector administration guide.

Regards,

Karthik.

Former Member
0 Kudos

Hi All

<a href="http://service.sap.com/~form/sapnet?_SCENARIO=01100035870000000112&_SHORTKEY=01100035870000647973&_OBJECT=011000358700000469462006E&">ISA 5.0 Development & Extension Guide</a>

<a href="http://service.sap.com/~form/sapnet?_SCENARIO=01100035870000000112&_SHORTKEY=01100035870000647973&_OBJECT=011000358700006120622006E&">Link to ISA Examples & Tutorials Guide</a>

Regards,

Dharam Malik

Former Member
0 Kudos

Hello Dharam,

The link to ISA 5.0 Development & extension guide doesn't work..

Regards,

Thanassis

gregorw
Active Contributor
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Hello Thanassis,

I've corrected the links. Thank you for the hint.

Regards

Gregor

Former Member
0 Kudos

Hi Karthik,

The Link to CRM Business Objects (Table Relationships) is not there. After My SAP CRM, there is no more item like Solution Library -> ..

Could you please rechek and correct.

Former Member
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Hello,

Here is a link to the <a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/webas/g-i/implementing%20people-centric%20user%20interfaces%20with%20business%20server%20pages%20and%20sap%20enterprise%20portal.pdf">PCUI cookbook 4.0</a>.

Old but usefull for who is still working with PCUI in CRM4.0.

Regards,

Fred

gregorw
Active Contributor
0 Kudos

Hi Fred,

I've just tried the link but it does not work for me.

Regards

Gregor

Former Member
0 Kudos

Gregor,

I just sent a mail to support asking why it is not available for everybody.

Regards,

Frederic

Former Member
0 Kudos

Hi karthik...

i have chkd the path shown for tables.....by iam not getting if u have one can u send me to sanjana_priya22@yahoo.co.in

regards,

sanjana

Former Member
0 Kudos

Hi Karthik ,

w.r.t. Link to CRM Business Objects (Table Relationships). As suggested by you , I hv visited ,https://websmp104.sap-ag.de/solutions , and I am able to upto

Business Solutions and Applications -> MySAP Business Suite -> MySAP CRM .

However I am not able to go further to Solution Library -> CRM powered by Netweaver -> Process Integration -> Business Objects.

pl. help as how to go ahead,

regards,

Prashant

Answers (11)

Answers (11)

Former Member
0 Kudos

Hello All,

I appreciate the work and effort by all..

Is there any Documentation or Links available for mySAP CRM IPM Module.

If available please include.

Thanks

Arshad

Former Member
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Dear All,

I need good document on date management. Can anybody help me in the same?

Regards,

Nikhil

gregorw
Active Contributor
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Hi Nikhil,

can you please explain what mean with date management in the CRM context?

Best regards

Gregor

Former Member
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Hi,

Date management means defining date, duration, date rules. Then after we define date profile which we assign to transaction type. It is used to monitor the dates in transaction. It help us to escalate the transaction if not accessed for defined duration. Triggers reminder say 1week before contract ends.

Regards,

Nikhil

Former Member
0 Kudos

It is something called SLA (Service Level Agreement)

Regards,

Nikhil

Former Member
0 Kudos

Hi,

I need the internet sales implementation guid for crm 2007 (cr800). I canu2019t find it on the sap marketplace and help.sap.com/crm. Can you help me to find this document.

Thanks & Regards,

K

Former Member
0 Kudos

Hi friends,

Can you provied these material:--- marketing planning& campaign mgt, product proposal / catalog and internet sales

Thanks for advance

Regards,

Rao

gregorw
Active Contributor
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Hi Rao,

I think you should find this documentation in the already provided Links to the SAP CRM Documentation and in the Best Practice guides. This topic is aimed to collect links. So if you found something interesting please provide it here.

Best regards

Gregor

0 Kudos

Hello All,

We have redesigned the CRM page on the Help Portal (<a href="http://help.sap.com/crm">help.sap.com/crm</a>) to include much more information, and to act as a "one-stop shop" for CRM knowledge products. We hope that this will be helpful for you!

Are the links on the page useful for your work? Do you like the design? Or should we just go back to the old page? It would be great if you could give us your feedback in the survey that is available on the new page.

Best regards,

Christopher

stephenjohannes
Active Contributor
0 Kudos

Gregor,

A must have on the list is the new

SAP CRM Middleware Optimization Guide Book from SAP Press:

http://www.sap-press.com/product.cfm?account=&product=H1994

I finally got my copy of the book this week, and anyone who does anything with CRM middleware needs to read this book. It will be a good refresher for those who are very experienced, and a tough introduction for those just starting.

The diagrams in the book explaining "where" each part of the middleware process occurs are invaluable.

Take care,

Stephen

Nigel_James
Active Contributor
0 Kudos

The IC Web Client Cookbook is available here:

<a href="https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647974&">CRM Documentation</a>

Follow the heirarchy to SAP CRM -> SAP CRM 2005 -> CRM Core and Standalone Components

The document is called Interaction Center (IC) WebClient Consultants Cookbook

I trust this will reduce the need for people to ask for this document to be emailed to them.

You will of course need Service place access.

regards,

Nigel James

gregorw
Active Contributor
0 Kudos

Hi Nigel,

thanks for the link. I've added it to the .

Regards

Gregor

Former Member
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Hi Everyone,

here some helpful documents on Service Marketplace for Initial Loads / Middleware:

Best Practice: CRM Initial Download Configuration

https://websmp210.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000323832002E

Setup and Load Guide (Version 3.0, but very detailled and still valid in many points for current versions)

https://websmp210.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700003462572001E

Regards,

Lorna

Former Member
0 Kudos

Hi all,

here is a helpful document on BP Master Data, Partner Processing and Organizational Data Determination. (For CRM 3.1, but in most parts of course still valid for current versions.)

https://websmp210.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700001358622002E

Regards,

Lorna

Former Member
0 Kudos

Hi lorna,

i am unable to open the link which you provided

https://websmp210.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700001358622002E

can you plese send me some material regarding BP Master Data, Partner Processing and Organizational Data Determination.

Former Member
0 Kudos

Hi all,

the mentioned link for ORG data determination is not working

Thanks

prajith

Edited by: Prajith Prabhakara on Apr 18, 2008 12:23 PM

Former Member
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Hi Friends,

Here is the Link to CRM Master Data Management i.e BP, Product, ORG. Structure.

https://websmp203.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000288472004E

Also the link to SAP Building Block Library is:

http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm

Regards,

Suraj

Former Member
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Hi All

Exlnt Work Guys!!!!!!

May we have some very good Post Links for IPC as well. !!!!

Thanks & Regards

Ravi Sah

Former Member
0 Kudos

Hai Ravi sah,

U people really did a very good job. I dont have any id reg. sap. Well I really grateful to u if u send some particular docs. reg. IC win and web client, Marketing and IPc&PME.

I really felt very happy to join in this forum.

Email: <removed by SDN Forum Moderator>

Thanks in advance.

bye.............

Message was edited by: magisetty sudarshan

gregorw
Active Contributor
0 Kudos

Hello magisetty sudarshan,

are you working at a SAP Customer oder Partner? If yes you can ask your Basis Administrator to give you access to the Service Marketplace. But don't ask for sending Documents via E-Mail in his topic.

Regards

Gregor

Former Member
0 Kudos

Hi Gregor,

You have really done a very good job starting this thread.

Is there any way to avoid fellow SDNers posting replies to this thread asking for documents or for links? I feel that this thread should contain info only about the links, similar to the thread NEW WEBLOGS by Vijaya Kumar.

As a moderator if possible, please do delete the replies which doesnt have info about the links (including this) and add a comment to your first post asking our fellow SDNers not to reply to this thread unless and until they have some links to post.

Thanks & Regards,

Karthik.

gregorw
Active Contributor
0 Kudos

Hello Karthik,

I will create a Topic "Links to CRM Documentation" this weekend where I extract the information from this thread. I will format and order it. This thread will be closed, so only I can edit it. Till now I haven't deleted any reply. I will do if there are to mutch requests.

Regards

Gregor

Former Member
0 Kudos

Hi gregor,

Please validate the links also :

For example the path to table relationships are not working. There is nothing like business objects as denoted in the email .

Keep up the good work. Congrats!!

cheers

amit

gregorw
Active Contributor
0 Kudos

Hello Amit,

I have the same problem. I've opened a OSS message to solve this problem. Stay tuned.

Regards

Gregor

Former Member
0 Kudos

Hi Gregor & Amit,

Am able to open the Table Relationships through the path as i have mentioned in my post. Infact i checked it again after reading your replies. It works fine for me.

Regards,

Karthik.

gregorw
Active Contributor
0 Kudos

Hello Karthik,

what is your status on Service Marketplace? Customer or Partner? I'm a Customer with a S-User. Perhaps we have to purchase a knowledge product.

Regards

Gregor

Former Member
0 Kudos

Hi,

I have an S-User number as a SAP Partner and can't find the Business Objects link mentioned either - I can get as far as Process Integration but then I don't see the Business Objects link...

Gareth.

gregorw
Active Contributor
0 Kudos

Hi Gareth,

unfortunately I didn't get any response to my OSS message till now.

Regards

Gregor

Former Member
0 Kudos

Hi Gregor,

My status is also Customer with S-user on service marketplace.

Regards,

Karthik.

Former Member
0 Kudos

Good idea. Here's a couple more.

Rather than asking others for installation guides, always download the latest one. They always ask you to read certain notes anyway:

http://service.sap.com/crm-inst

If you need information on the latest SAP solutions, it can be provided:

http://service.sap.com/rkt-crm

There is also a search box on this page. It can be very useful. So can Google.

You can use Google to search http://help.sap.com - eg to find help on item categories:

<a href="http://www.google.com.au/search?hl=en&q=CRMitemcategorysite%3Ahelp.sap.com&btnG=GoogleSearch&meta=">CRM item category site:help.sap.com</a>

The ability to use search engines rather than disturbing colleagues should be a required skill for any IT worker in 2006.

Cheers

Dom

former_member927251
Active Contributor
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Former Member
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hello amit,

i have not open this link. i have not access from sap market place because i have no user id and password. Please help me and if you have any ebook than mail my email: hari_sing05@yahoo.co.in

thanks

P000636
Active Contributor
0 Kudos

Hi all,

Probably it is an evident link but is good see the funcionality overview

-<a href="http://www.sap.com/crm">http://www.sap.com/crm</a>

And two books

- <a href="http://www.sappress.com/product.cfm?account=&product=H971">mySAP CRM</a> The Official Guidebook to SAP CRM Release 4.0

- <a href="http://www.sappress.com/product.cfm?account=&product=H1909">mySAP CRM Interaction Center</a>

Regards.

Manuel