Exception condition "EXCEPTION_CONFIG_NULL" raised.

[Former Member]

Dear All,

i am getting following DUMP when i am trying to go detail in product in WED UI.

Error analysis

A RAISE statement in the program "SAPLINTG_IPC_API_CFG_COMMAND" raised the

exception

condition "EXCEPTION_CONFIG_NULL".

Since the exception was not intercepted by a superior

program, processing was terminated.

Short description of exception condition:

For detailed documentation of the exception condition, use

Transaction SE37 (Function Library). You can take the called

function module from the display of active calls.

-

**********************************
* call virtual machine container *
**********************************
  lv_config_id_str = iv_config_id.

  IF cl_crm_cfg_integration=>external_cfg( iv_config_id = iv_config_id ) EQ false.


    CALL FUNCTION 'SPC_GET_CONFIG_ITEM_INFO' DESTINATION gv_vmc_dest
      EXPORTING
        config_id           = lv_config_id_str
      IMPORTING
        ext_config_guid     = lv_ext_cfg_guid
        product_id          = lv_product_id
        product_logsys      = lv_product_logsys
        product_type        = lv_product_type
      EXCEPTIONS
        parameter_exception = 1
        command_exception   = 2.

    CASE sy-subrc.
      WHEN 0.
      WHEN 1.
        RAISE command_error.
      WHEN 2.
        RAISE internal_error.
      WHEN OTHERS.
        RAISE internal_error.

[Former Member]

Item 100: External Configurator Customizing is missing (Exception CX_CRM_CFG_EXT_CUST_MISSING occurred (pr) (WITH E)

When we create follow up Quotation from opportunity, the above following error occurs.

According to the analysis it checks the table COMM_PRODUCT IN that it looks for field u2018Configurableu201D for E status.

Now our product is not a configurable product. So after removing E status from the field Configurableu201D

It gives DUMP in UI as below screen shot.

On debugging it is found that the configurable field in the table comm_product is fetched from function module as below screen shot.

PLEASE GUIDE US TO RESOLVE THIS ISSUE.

Function module in T.code:se24 CL_CRM_CFG_INTEGRATION -> EXTERNAL_CFG (Method)

.
* check if product is configurable or a product variant
    CALL FUNCTION 'CRM_PRODUCT_SALES_READ_API'
      EXPORTING
        i_product_guid        = lv_product
      IMPORTING
        es_product_sales_data = ls_product_sales_data
      EXCEPTIONS
        not_found             = 1
        wrong_call            = 2
        OTHERS                = 3.
    IF sy-subrc EQ 0.
      IF ls_product_sales_data-use_ipc IS INITIAL AND
       * ls_product_sales_data-config EQ gc_config_product-external_cfg.*
        rv_external_cfg = true.
      ENDIF.
    ENDIF.

 Modes of configurable products, see table COMS_PR_CONFIG:
 CONSTANTS:  BEGIN OF gc_config_product,
               internal_cfg VALUE 'A',   "internal product, ipc configurable
               variant      VALUE 'C',   "variant
              *external_cfg VALUE 'E',   "internal product, external configurable*
               grid         VALUE 'G',   "GRID product
               undefined    VALUE 'X',   "undefined
             END OF gc_config_product.

But my product created on R3 and download to crm. codeing checking for "E" (external_cfg VALUE 'E', "internal product, external configurable)

[Former Member]

Hi All,

I am also facing same problem, can anyone let me know  what is the solution for this;

we had implemented Sp patch to the latest version;

System details:

CRM 7.0 EHP 3;

Error in Product simulation;

Getting error in web UI : Simulation Failed ;KB not found;

When checked its getting a error in FM  "CRM_PME_GET_KB_PROFILE2"

this FM is giving return parameter 21 value for only one product ;

for all the remaining product everything is working fine.

please provide your inputs

[former_member13738]

Hi,

It is because the corresponding configuration is missing in the system. Please check the configuration name

you are passing. It could be that either the corresponding config is not created in the system or it has been

deleted.

Regards

Leon

[Former Member]

HI,

Just a guess, also check in your' View -> Configuration' tab,chose configuration which you are using. Is it showing configuration in page?

When you chose configuration, if inside configuration page, system show you same error 'configuration missing' then go click on edit button, delete that configuration and make new one and then check it.

Thanks.

[joaquin_fornas]

Hello

Looks like an inconsistency in the Knowledge Base. I recommend you to first update the AP with the latest patchvel. Please, implement the AP patch instructions from [SAP note 880749|https://service.sap.com/sap/support/notes/880749].

I also recommend you to regenerate the KB to synchronize data again.

Regards

Joaquin