Communication data in Create Employee from CRM UI

[Former Member]

Hi All,

We are trying to create a business partner with 'Employee' role from CRM UI screen but all communication data related fields are greyed out. We want fields like email, address to be entered by the user.

These fields are already enabled in the UI Configuration toolbar but still are coming disabled on the screen. How can they be enabled?

Thanks

[Former Member]

Hello Minika,

we have the similar problem.

Did you find a solution for this?

Thanks a lot and kind regards

Hannes

[Former Member]

Hello,

for everyone searching for this issue:

make sure that the assigned org unit to the employee has an ADDRESS maintained, otherwise the communication data will be greyed out.

BR

Hannes

[Former Member]

hi i am also having the same issue ,

when i am change the address detail for employee  BP relationship tab in GUI all all fields in WEB ui are activate form grey  to edit ,

but when there is lot of org assignment  for the same  employee i am not able to change or mantain address data in relationship tab ,it says the error  only possible from org structure.

[Former Member]

Hi all,   I got the solution for this issue.  

step 1- should maintain the address data for the org unit where the employee is assigned.

step -2 after that also it is not visible ,then go to web select work address and  go to edit mode and maintain the email address.