on 02-01-2012 7:38 AM
Hi,
We have integrated Solution Manager (SM) with SAP CRM.
Does SAP support has solution with support notification ?
How we can create support notification from Web UI SAP CRM ?
Denis.
Hi
What do you mean by integrated with SAP CRM ....does it mean you have integrated sap solution manager service desk functionality with crm service desk ?
SAP Solution Manager has its own web based service desk based upon SAP CRM functions and now in 7.1 you can use the ITSM features too
Please check
http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home
Regards
Prakhar
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Hi
There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.
Anyway let me explain
enter the tcode solman_workcenter in solman choose the incident management tab
now on the left side you can see an action for Create support message
thus clicking on it will open the browser for posting messages
(the same can be shared with end user for message posting )
further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.
hope its clear now
regards
prakhar
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