How to handel advancde customer payment

[Former Member]

HI,

some process requires advance payment for several DBM-Orders in advance.

When the customer comes with a vehicle he should be able to consume this advance payment.

Have anyone realized this requirement?

Please have someone an idea how to handle this?

Best regards

Robert

[former_member585451 · Accepted solution]

Hi Robert,

Why not use the standard Downpayments event?

This creates a Downpayment request for the service order and customer and when you perform the billing you can settle the downpayments also.

Best regards,

Harsha

[Former Member]

Hi Harsha,

as far as i know Downpayment can only be used for one DBM Order, isn't it?

The requirement is to have a payment which can be consumed by multiple orders.

Best regards

Robert

[former_member585451]

Hi Robert,

Downpayments from DBM as an event are order specific, but to my limited FI knowledge, you can create downpayments in FI directly and that you can use for multiple orders when performing the steps as in cashdesk.

Please check with your FICO consultant, they should be able to pitch in with more information, Coz in ERP projects also, people use Downpayments and that would be settled after invoice is raised / when collections are collected.

At the end of the process in DBM, all billing documents can be accessed as SD Invoices and the cash desk functionality is an addendum to the standard collections transactions.

Best regards,

Harsha