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sold-to-party default partner id map for customer field in SMCR - ChaRM 7.1

Former Member
0 Kudos

Hi Expert,

I am trying to map sold-to-party partner id default in SMCR- CRM screen (when Request for Change screen open) .

In IB52 ->Goto -> Partner , i gave sold-to-party details.

but its not reflecting in Request for Change screen open in CRm_UI.

Rg,

Karthik

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Karthik,

Please check if you have assigned partner ID at system level. Sometimes user assign partner ID at top level or few levels.That could be an issue.

Thanks,

Regards

Vikram

Former Member
0 Kudos

Hi Vikram

I have assigned the partner ID at system level. but still facing same issue.

Rg,

Karthik

Former Member
0 Kudos

Hi Karthik,

have you deleted from other levels?

Also check below note:

1165357 Sold-to-Party is not assigned to Service Desk messa

1518907 - Solution Manager: wrong partner determination after update to Support Package 24

1165357: Sold-to-Party is not assigned to Service Desk

824640: Customizing missing for Service Desk in Solution Manager

is sold to party have BP organization type?

Thanks

Regards

Vikram

stephane_lamarche
Active Participant
0 Kudos

Hi Karthik,

Have you found a solution to this problem?

I'm struggling with this one too.

Thanks

Stephane

Answers (2)

Answers (2)

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Hi Karthik,

Could you please share the details of the customization required to make the sold to party field to be filled up in the creation screen.

Regards,

Nivedha

Former Member
0 Kudos

Hi Karthik,

Do you have any solution for this issue? I have the same issue. I have assign the partner id in the system level. I checked the partner determination procedure for the transaction type it is not enabled with changeable option still it is not showing the default sold to party.

Regards

Chithra Natarajan

stephane_lamarche
Active Participant
0 Kudos

This was working in 7.0, but it's not in 7.1. I'm currently using Templates and assigning the Sold to party to the template (ZMCT).

Hope this helps.

Former Member
0 Kudos

Hi Chithra ,

After set in the Ib52 in the system level,  select the change documnet in scope assigmnet block and assign the system, sold-to-party auto fill in the filed.

but if u look auto fill while opening the sm_crm screen like project field, need some custom work.

Rg,

Karthik

Former Member
0 Kudos

Hi Karthik,

Thank you for your response. Can you please share what is the custom work for making the sold to party by default in the creation screen.

Regards

Chithra Natarajan

Former Member
0 Kudos

Hi,

I have the same issue and I would like the Sold-To-Party field to be filled up in the creation screen and without using template.

Is anyone got an idea for that ?

Thanks in advance.

Jean-Philippe