An internal error occured while calling ‘getBlob’ API. (error: ERR_WIS_3027

[Former Member]

Hi Team,

Please help me in resolving the below error message.

One of my user is experiencing this when trying to run a report.

"An internal error occured while calling u2018getBlobu2019 API. (error: ERR_WIS_30270)". I have checked the previous discussion on the same, But I could not get it. Could some one help me as what I can do to resolve this.

Thanks in Advance

Mmvihar

[Former Member · Accepted solution]

Is this a newly built report? Any images linked in the report that do not exist on the server? You will have to enable Webi Server trace, reproduce the error and have a look at the log for more clues.

[Former Member · Accepted solution]

Hi George Pertea,

Appreciate your prompt response.

I found a simple solution for this.

This error message occurs when the TOMCAT server memory exceeds more than 1.3 gb. Hence, restart the TOMCAT server would resolve this issue.

Here are the steps in detail.

1. Log into each server through either citrix, remote desktop or mstsc from run command.

2. Click on task Manager.

3. Click on process, if you find TOMCAT memory is more than 1.3 gb, come back to CCM and stop tomcat server.

4. Wait for 20 seconds and then start tomcat server. Check all the remaining servers and do the same

This resolved the issue.

Thanks & Regards

Mmvihar

[former_member188911 · Accepted solution]

Hello

thanks for providing the solution specific to your case.

Please note that WIS 30270 is quite generic and needs some trace logs analysis,

Restarting Tomcat shouldn't be the solution and ideally it is important to know why it is hanging.

If you still experience the problem please have the trace logs analyzed and check what documents are producing the error.

Thanks