Resource Planning in MRS or CRM

[Former Member]

Hi,

I'm working in a utilities company, and we have a big project concerning changing 500 meters every month.

For every meter that we shall change we make a service order in IS-U, that for the moment isn’t replicated to CRM.

We would like to do some resource planning for our service technicians that drive out and change these meters.

My question is if this resource planning should be done in CRM together with WFM core or via the IS-U AddOn MRS190 Multiple Resource-Scheduling.

What is the best way to do this resource planning?

In the future we will create the service orders in CRM instead of directly in IS-U. That’s why I think that perhaps we should do the resource planning in CRM via WFM instead of via MRS.

But is it possible to do the resource planning for the entire 500 service jobs at one time instead of each individually?

Kind Regards

Michael Wolff Knudsen

[Former Member]

Project is closed down

[Former Member]

Hi ,

I have to work on the below requirement , for that we need to enhanced the below functionality for the MRS worklist

1. Transfer the order operation system + user status from SAP to MRS

2. Add the additional custom fields viz. for location, appointments and street works etc. to MRS worklist and update them from SAP

3. Highlight the worklist items with different colors for the following conditions:

a. Items with high priority

b. Items not with high priority but with an appointment

4. Identify work list items with street works (future requirement for TMA)

Could any tell me how we can do it above functionality. what are the required Inputs we need to fulfill the requirement

Thanks ,

[Former Member]

Hi Guys,

If you can clarify on your question about Service Arrangement, I can help.

To give you a quick overview

For resources to Exists in WFM, since WFM 2.0, it is a prerequisite to have Service Arrangements for employees.

Regards,

Saurabh

[Former Member]

Hello,

Could somebody tell me, if the WFM Core in CRM 2007 must be installed addionally or is it Standard.

The Background of my question was, that I have tried to define time allocation types, but it was not possible,

I hope somebody can give me a reference.

Thank you in advance.

Best Regards

Önder

[Former Member]

Hi,

are there any differences in planning with WFM or with MRS? What kind of hardware is required for the solutions? Which licences do you have to buy?

Feel free to e-mail me some information.

Regards

Jochen

[Former Member]

Hi Guys,

How do you carry out PRT scheduling through MRS? I have assigned PRT (material/ equipment) & they come on planning board but how to schdule it so that it goes with the demand(gets reserved with demand?)?

Regards,

Rajiv

[former_member69765]

Hello... Yes its toooo late ... but still in case you are still looking for information about MRS. I can let you know many more things about it.

PS : I am a MRS developer and consultant.

[Former Member]

please email the MRS document to: sap2004@gmail.com.

Reward points are on the way.

[Former Member]

Hi Varum,

Do you have any white papers or the like? If so you can mail me at dongtest@gmail.com

[former_member69765]

Hello Leon,

MRS is yet to come in Market place so I can not really share any documents at this stage.

Till now MRS has only been developed specifically for selected customers.

Hence I can not share any document at this moment. Hope you will understand

However, I have started a new thread where MRS can be discussed in detail.

The link to the thread is :

I have started with a brief introduction. Please feel free to post your questions and I would try to answer them.

[Former Member]

Can I please get your help? How come when I used the multi org. unit transcation, the resource names is not showing up on the planning board..

Thanks

[Former Member]

Hi Varun,

I have configured the MRS in to the CRM box. But the demands from CRM service order is not coming to MRS /n/mrss/plbosrv or /n/MRSS/PLBOORG. But when I am working in ECC MRS with PS networks demands are reflecting and I am able to assign resources to the n/w order.

Please help me by giving your valuable feedback.

Thanks & Regards,

Sukhveer Singh.

sukhveer4u@rediffmail.com

[Former Member]

Doesn't anyone know something about Resource planning or MRS?

Michael

[Former Member]

Hi Michael,

If you drop me an email (tszecsy@geometria.hu), I can send you an MRS overview in PPT format.

Regards,

Tamás Szécsy

Message was edited by:

Tamás Szécsy

[Former Member]

Hello Tamás,

I have some Questions, at first: I have a problem with the Service Arrangements… I want to save my definitions and he doesn’t do it, can you tell me what the problem is ?

As Information for you, I am a Student and write my Diploma.

Best regards

Önder