I'm working in a utilities company, and we have a big project concerning changing 500 meters every month.
For every meter that we shall change we make a service order in IS-U, that for the moment isnt replicated to CRM.
We would like to do some resource planning for our service technicians that drive out and change these meters.
My question is if this resource planning should be done in CRM together with WFM core or via the IS-U AddOn MRS190 Multiple Resource-Scheduling.
What is the best way to do this resource planning?
In the future we will create the service orders in CRM instead of directly in IS-U. Thats why I think that perhaps we should do the resource planning in CRM via WFM instead of via MRS.
But is it possible to do the resource planning for the entire 500 service jobs at one time instead of each individually?
Michael Wolff Knudsen
If you drop me an email (email@example.com), I can send you an MRS overview in PPT format.
Message was edited by:
please email the MRS document to: firstname.lastname@example.org.
Reward points are on the way.
MRS is yet to come in Market place so I can not really share any documents at this stage.
Till now MRS has only been developed specifically for selected customers.
Hence I can not share any document at this moment. Hope you will understand
However, I have started a new thread where MRS can be discussed in detail.
The link to the thread is : MRS (Multi Resource Scheduling)
I have started with a brief introduction. Please feel free to post your questions and I would try to answer them.
I have configured the MRS in to the CRM box. But the demands from CRM service order is not coming to MRS /n/mrss/plbosrv or /n/MRSS/PLBOORG. But when I am working in ECC MRS with PS networks demands are reflecting and I am able to assign resources to the n/w order.
Please help me by giving your valuable feedback.
Thanks & Regards,
Could somebody tell me, if the WFM Core in CRM 2007 must be installed addionally or is it Standard.
The Background of my question was, that I have tried to define time allocation types, but it was not possible,
I hope somebody can give me a reference.
Thank you in advance.
I have to work on the below requirement , for that we need to enhanced the below functionality for the MRS worklist
1. Transfer the order operation system + user status from SAP to MRS
2. Add the additional custom fields viz. for location, appointments and street works etc. to MRS worklist and update them from SAP
3. Highlight the worklist items with different colors for the following conditions:
a. Items with high priority
b. Items not with high priority but with an appointment
4. Identify work list items with street works (future requirement for TMA)
Could any tell me how we can do it above functionality. what are the required Inputs we need to fulfill the requirement