Hey guys, I have read through all the previous posts of users that were having this error pop up and I tried all those suggestions and I am still not able to get a job running from a remote connection through the comm port. Here is what I have done:
1. Verified on the physical server that the AL_* jobs are running
2. Verified that the Business Objects Data Services services is running
3. Successfully ran a job ON the physical server
4. Confirmed port 3500 is allowed on the server
5. Confirmed that DS program is a firewall exception on both the server and the remote computer
Could really use some help figuring out what is apparently not running.
Yeah, we have both. The job server(SA2AIMS) is a VM here in the building. I have administrator access to that box and have installed Tomcat, DS job server, repos, SQL Server, etc over there. We connect through the firewall directly to the machine.
When the user logs in to designer, they supply a Sql Server account name and password. That authenticates them on the database and they are able to log into their repo. When they are in the tool, they open a job and click "Execute." The job server is the only one specified SA2AIMS:3500. If we click OK to run, the pop-up comes up with the "Job server is not working" error
You are using a vm-ware NIC set to bridged (not NAT) and can remotely telnet SA2AIMS 3500?
Checking with netstat -anb (b as admin will show the program using the port in the next line)
example: TCP 127.0.0.1:49316 127.0.0.1:33333 ESTABLISHED
You see that AL_JobServer is running?
You said, "Successfully ran a job ON the physical server". Did you exectute that job from Designer? If not, can you execute the job from designer on that Physical Server? If you suceed, can you compare the Tools-Options-Desginer-Environment screen with your local one.
2. Can you do telnet to that jobserver:port from your local machine and see whether its accessible or not? This might be the issue.
Here's how I am able to run the job:
1. Through Designer ON THE SERVER itself
2. Through web console ON THE SERVER and REMOTELY
I cannot run REMOTELY through Designer. I get errors that "The Job Server is not working." I have confirmed on the server itself that ALL ports are open to ALL programs ALL users and ALL services. The firewall is OFF on there as well. Still cant get the communication to work.
Could you test the scenario? Have you restarted the Business Objects Data Services? Whats the login credentials give? Is it mapped to the desktop?
You can try a new scenario also - Create a new job server and connect to the existing repository. Check in services.msc, go to Business Objects Data Services and enter the login and password credentials. Restart the services and see.
Yeah, I've done all that as well. I've changed the properties of all the DS services to use an administrator account, I've resynced repositories, all that.
I did a check on the BODI error I was getting, BODI-1241023 and a number of different help forums indicate that the problem is that Designer is talking to the job server fine, but it is not receiving a reply back. I have run the netstat and tasklist commands and I'm currently trying to figure out what they are telling me. Does anyone have an idea about what PID I should be looking for? I see AL_jobserver, is that the one I should worry about the port it is using?
What is the environment you are on? what version Data Services .
We had similar issue in DS 4.0 and we happened to resolve it by installing DS 4.0 SP2 and restarting the server.
Did you also check if the server is able to telnet client machine as server sends messages to the client via- different ports.
did you find any solution?
With Data Services 4.1 all goes fine with 64bit client, whereas with 32bit client we encountered the problem you described above.
I find also some similar discussion (2034738, 2041542, 1022601) not yet answered.
Here our environment:
Server (VMWare): Windows Server 2008 R2 - BI Platform XI4.0SP4, Data Services XI4.1SP1 Patch 1 (JobServer 22.214.171.1244)
Client: Windows XP Professional 32bit SP3 - Data Services Client XI4.1SP1 (Designer version 126.96.36.199)
we solved the issue.
With Data Services Job Server version 188.8.131.524 (on Windows Server 2008 R2) and Designer 32bit version 184.108.40.206 (on Windows XP) the Job Server record in AL_MACHINE_INFO needs to be fully qualified (machine_name.domain_name).
With Designer 64bit (on Windows 7) the connection is established also without the full domain name.
Maybe a bug? The lack of communication seems to be (by telnet test) from Job Server back to Designer and not from Designer to the Job Server, so what's the relationship with AL_MACHINE_INFO information?
Hope this help