2 Replies Latest reply: May 2, 2012 9:46 PM by Reetu Varma RSS

System status to user Status

AK CD
Currently Being Moderated

Hi All,

 

How can we configure the system status and link them Uses status in CRM business transactions?

otherwise

User status linking to system status in CRM business transactions?

 

Eg: On the User Status New, I want the system status to be Open

     On the User Status Finished , I want to link it to system status complete.

Please help how it could be achieved.

 

Thanks

CP

  • Re: System status to user Status
    Bruno Garcia
    Currently Being Moderated

    Hi CP,

     

    First, you can map the user status with a 'transaction follow up action', at:

    SPRO » IMG » CRM » Transaction » Basic Settings » Status Management » Define status profile for user status

     

    Then, you can set the desired system status for a 'transaction follow up action', at t-code BS33.

     

    Example:

    Check standard status profile CRMACTIV.

    - You'll check that the first status is mapped with transaction follow up action OPEN

    - At BS33, double-click on OPEN entry, and you'll check the system status that will be setted.

     

    Kind regards,
    Garcia

     


  • Re: System status to user Status
    Reetu Varma
    Currently Being Moderated

    Hi ,

     

    1, create your status profile having status 'new'

    2. for your perticular status (new) , go to last column (b,transaction), enter here your transaction for eg.INPR

    3. go to BS33 (tcode)--  open b.transaction INPR ---> go to system status 'OPEN' and set there radio button under column SET.

    4. go to crmd_order--> create  your transaction which is containing your status profile ,

    now see user status -- new , and go to tab "status" see user status is 'new' and system status is 'OPEN'.

     

    Thankx

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