on 05-02-2012 3:20 PM
Hello Gurus,
I am configuring extended notifications so users can approve/reject actions directly via email.
I have been able to configure it for expense approvals, as there are standard user decisions in the workflow.
As the user decision has a task linked to it and the outcomes are present in the standard workflow, it was easy and straight forward.
I want to do something similar for the leave request workflow. Unfortunately there are no user decision steps in it and I do not know which tasks to include in swnadmin. If I want to give the approve/reject option to the user, do I need to customize the workflow for the same or is there something I am missing?
Kindly advise.
Regards,
Dale
Hi Dale,
To send leave request for approval I hope you are using the standard workflow WS12300111 workflow.
or may be you might have took a copy of this template and you have mapped in the IMG settings.
Now as you said for Leave approval task TS12300097 there are not multiple outcomes because this task will import the result into a standard container element REQ which has a field called Status.
Now if you want to send a leave request to out look email the you have to configure the leave request approval task in the view cluster SWNCONFIG. Check the below note.
https://service.sap.com/sap/support/notes/1646056
Regards
Pavan
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Hi Anjan,
I was thinking on those grounds. However I was not sure what impact it will have on the standard UWL.
Have you tried implementing the same?
@Pavan: The same question to you, can you please update if you have tried to configure the approval task in the view cluster in swnconfig.
Regards,
Sumeet
Hi,
I did not implement it. The follwing link it may be helpful for you.
http://scn.sap.com/thread/1686029
Or
You can post it to UWL forum
Hi Dale,
Thanks for the helpful answer. Is it certain that we cannot configure email notifications via swnadmin?
The transaction SWNADMIN or SWNCONFIG you can use any of them to configure extended notifications.
The issue would be is that once if you configure any filter criteria from SWNADMIN then all the time you have to maintain this filter criteria or category from SWNADMIN you should not perform any editing that you have defined from SWNADMIN from back end transaction SWNCONFIG.
Regards
Pavan
Hi Pavan,
I am referring to this quote of yours:
'Now as you said for Leave approval task TS12300097 there are not multiple outcomes because this task will import the result into a standard container element REQ which has a field called Status.'
How can I achieve this with swnadmin? Can you please update me, as I do not see anything apart from adding tasks into the selection, how do I add the multiple outcomes so they appear as links?
Appreciate your time on the same.
Regards,
Dale
Can anyone help please?
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Hi Pavan,
I have configured it, the email does not have the approve/reject links in it the way it is in UWL.
I want to know how I can get the approve/reject links in there without affecting the standard workflow. It just appears too complicated with my limited workflow knowledge. I am happy to change the workflow, if you can advise how I can change that or update me what can be done in swnconfig/swnadmin to accomodate the links.
Regards,
Dale
Hi,
Usually in this kind of scenarios where we expect to send a notification to the manager and get the approval of the request via email, this scenario is possible, but when it comes to leave workitem approval you can do this,
The reasons are
What I would suggest you to do is instead of expecting some kind of buttons in the notification what you can do is provide a URL(External or Internal Portal Address) of the portal in the mail, so user can login and access his UWL inbox his all workitem, based on the workitem he can take some action.
No if you still looking for what you asked then I need some time to check the process and data flow..
Regards
Pavan
Thanks Pavan for the helpful answer. Unfortunately we have multiple portals for various reasons, hence I cannot provide the url access to UWL. However, the customer definitely wants the approve/reject links in the email.
I am happy to try any option you suggest, we are stuck due to lack of a skilled workflow consultant. How does it work withthe UWL, normally extended notifications behave as-is the UWL. Should we consider on making a user decision step in the workflow, do you think it is easier to achieve or might impact the standard leave approval process.
Really appreciate your time on this.
cheers!
Dale
Hi Dale,
Did you try to maintain any value in the Subscription Settings for the parameter SHOW_EXECUTE_ACTION_AS Here you have some 4 possible values try to check by assigning as mentioned below
If you have missed out this then mention the above value.
The most important thing that you have to keep in mind is that you make sure that the leave approval is configured in the SWFVISU transaction. other wise it takes to other transaction SWNWIEX So first configure the task in SWFVISU txna nd make the above mentioned setting then try to check.. I think this should resolve your issue.
Do not make any changes in the workflow
Regards
Pavan
Message was edited by: Pavan Bhamidipati
Hi Pavan,
Thanks for this, I have configured swdnadmin, will delete the config there and start with swnconfig. I do not see an option as show_Action_execute_as in swnadmin, hence I guess I need to use swnconfig.
I will get going on this asap, I have a deadline of next week, I wanted to quickly check with you on if you have implemented leave approvals for extended notifications, I need to update business if the approve/reject links will appear on the email.
I will keep you posted on how I get along on swnconfig, have only used swnadmin so far. Thanks again for your help, much appreciated, would have been stuck otherwise.
Regards,
Dale
Hi again Pavan,
My only concern is that the task TS12300097 in the approval process has no outcomes. The conditions of approve/reject sit on the multiple condition and hence do not have a task attached to it.
So as you mentioned when I populate SHOW_ACTION_EXECUTE_AS, we expect this gap to be filled?
Regards,
Dale
Hi
My only concern is that the task TS12300097 in the approval process has no outcomes. The conditions of approve/reject sit on the multiple condition and hence do not have a task attached to it.
So as you mentioned when I populate SHOW_ACTION_EXECUTE_AS, we expect this gap to be filled?
Let me make it as points
Regards
Pavan
Hello,
"I want to do something similar for the leave request workflow. Unfortunately there are no user decision steps in it "
if it doesn't have user decision steps then what does it have instead to get approvals?
regards
Rick Bakker / hanabi technology
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Hi Rick,
I somehow missed your question. I am using standard workflow WS12300111. The approval process in it is TS12300097, unfortunately it is not a user decision step but an activity with multiple outcomes.
As per the configuration for extended notifications, if the outcomes are in a user decision step, they appear as links in the email i.e the approve reject links appear in the email.
The solution so far seems the only way to achieve it is by changing the workflow and making the approval process a user decision step. Do you know of any other way?
I am not a workflow expert and stuck in this case, kindly advise.
Regards,
Dale
Hi Rick,
I agree with you, that is the easiest solution. Unfortunately I am more of a Portal/ Abap developer with no knowledge of workflow. Looking at the workflow it looks complicated to change the activity and multiple decision to a user decision step.
Any help on how the workflow could be changed will be appreciated. I do not want this solution to affect the way standard UWL works, hence the lack of confidence in trying to do it.
Thanks for your reply.
Regards,
Dale
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