The article Service Product does not exist or is not activated (Notification E M3 305)

Rahul Jain May 18, 2012 3:44 PM

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Hi Experts,

We are implementing CRM 7.0 service module. We have downloaded all material products from ECC 6.0. and creating service products in CRM. Now when i am creating service order or any service transaction in CRM and saving this transaction, system throwing error as mentioned below:

The article ZREPAIR does not exist or is not activated (Notification E M3 305)
No instance of object type BUS2093 has been created. External reference: (Notification E BAPI 001)
The article ZREPAIR does not exist or is not activated (Notification E M3 305)
No instance of object type BUS2093 has been created. External reference: (Notification E BAPI 001)

Note- Zrepair is a service product which have been created in CRM. its is used in item categories SRVP , REPA etc.

Please suggest how to resolve this is issue

Regards,

Rahul Jain

The article Service Product does not exist or is not activated (Notification E M3 305)

Naresh Kumar Malik May 19, 2012 7:11 PM (in response to Rahul Jain)

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Hi Rahul

Check the following
1. Check the product status . It should not be archived or deleted

2. check whther your service product is extended to sales org for which you are creating your service order.

Regards
naresh
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- The article Service Product does not exist or is not activated (Notification E M3 305)
  
  Rahul Jain May 21, 2012 11:22 AM (in response to Naresh Kumar Malik)
  
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  Thanks for the reply.
  
  I have checked. these products are not deactivated or archieved and also extended to the relevant sales org.
  
  And to add on this conversation...We do not want to create Service product in ECC.
  
  Please suggest.
  
  Regards,
  Rahul Jain
  
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  - Re: The article Service Product does not exist or is not activated (Notification E M3 305)
    
    Naresh Kumar Malik May 22, 2012 6:24 AM (in response to Rahul Jain)
    
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    Hi Rahul
    
    Where are you doing billing in ECC or CRM?
    
    If its an ECC billing then service product should be replicated to ECC.
    Otherwise change it to CRM billing.
    
    Regards
    Naresh
    
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    - Re: The article Service Product does not exist or is not activated (Notification E M3 305)
      
      Rahul Jain May 22, 2012 7:46 AM (in response to Naresh Kumar Malik)
      
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      Hi Naresh,
      
      I changed the billing configuration as you suggested but it gives the same error. Now when i unchecked the relevance to cost option than error has changed and the system throwing one new error as mentioned:
      
      The reserved quantity is zero (Notification E M7 508)
      No instance of object type BUS2093 has been created. External reference: (Notification E BAPI 001)
      No instance of object type BUS2093 has been created. External reference: (Notification E BAPI 001)
      
      Service products are not for reservation then why this error coming. Please suggest
      
      Regards,
      Rahul Jain
      
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      - Re: The article Service Product does not exist or is not activated (Notification E M3 305)
        
        Naresh Kumar Malik May 22, 2012 8:05 AM (in response to Rahul Jain)
        
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        What Transaction type and item categories are you using for your service order. Can you paste the screen shots here.
        
        Regards
        Naresh
        
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