5 Replies Latest reply: May 25, 2012 11:46 AM by Mithun Nakka RSS

Alerts configuration in IC agent -problem with ending interaction

Mithun Nakka
Currently Being Moderated

Hi All,

         I have configured the alerts and rule policy and it is working fine . I am triggering the alert for the BPconfirmed state , but the issue is if another account is choosen and confirmed in teh saem session the previous alert message is still present.

Tried out to end the interaction using BPReset , End interaction with action as terminate alert with the alert id . But it is not helping me . Am i missing something.

  Please could anyone suggest anything on this.


Thanks in advance.