ESS EHP5 error - MESSAGE_TYPE_UNKNOWN in CL_POBJ_CASE

[Former Member]

Greetings all,

We are in the process of implementing ESS using the NWBC. However we're seeing MESSAGE_TYPE_UNKNOWN errors in several web dynpro applications, including HRESS_A_PERSINFO and HRESS_A_PAYSLIP.

·         The following error text was processed in system XXX : Message type is unknown.

·         The error occurred on the application server ciXXX_XXX_40 and in the work process 9 .

·         The termination type was: RABAX_STATE

·         The ABAP call stack was:
Method: IF_POBJ_CASE~CREATE_CASE of program CL_POBJ_CASE==================CP
Method: CREATE_LEVEL_DB of program CL_POBJ_LEVEL=================CP
Method: FLUSH_LINKED_LEVEL of program CL_POBJ_LEVEL=================CP
Method: FLUSH_COMMON of program CL_POBJ_LEVEL=================CP
Method: IF_POBJ_LEVEL_TRANS_HANDLING~FLUSH of program CL_POBJ_LEVEL=================CP
Method: IF_POBJ_LEVEL_TRANS_HANDLING~FLUSH of program CL_POBJ_LEVEL1================CP
Method: IF_POBJ_PROCESS_OBJECT~FLUSH of program CL_POBJ_PROCESS_OBJECT========CP
Function: HR_SSC_CREATE_SERVICE_OBJECT of program SAPLHRSSC00TRACKING
Method: IF_HRSSC00_TRACKING_DATA~CREATE_SERVICE_OBJECT of program CL_SSC00_TRACKING_DATA========CP
Method: SET_BTRACKING of program CL_HRESS_EMPLOYEE_SERVICES====CP

The failure occurs in method IF_POBJ_CASE~CREATE_CASE. I've tried all sorts of things - changes to SICF services, activating/reactivating the services, security adjustments (including SAP_ALL access added).

The method cl_scmg_case_api=>create returns a return code 1 (Failed). It is not authorization-related.

Has anyone seen this before? Thanks!

Jay

[sagarjoshi · Accepted solution]

Hello Jay,

It looks like you have activated the data tracking of services V_T5SSCSWITCHON.

Are you sure you need this settings?

If yes then most likely cause may be missing authorizations which may be leading to such a dump.

Please check role SAP_ASR_EMPLOYEE_SR_HCM_CI_3 and check for authorizations under  Cross Application objects. Check for case and records management authorization.

You can use the tool POBJ_TESTTOOL to test if your user has authorizations for creating tracking Case records. In this tool Select Consumer ID = "XSS"

Press create to a create to create a test object

Press Flush

You may be able to debug what is the reason if it fails.

If you cant solve then may be you raise Support ticket.

Regards,

[Former Member · Accepted solution]

Thank you Sagar!

Yes, I had the data tracking activated and that was causing the issue. I did not see the connection until you indicated it. I turned it off for now, since it was causing such widespread issues with our ESS project.

The problem is not authorization - thanks for the thought on POBJ_TESTTOOL as well as referencing the ESS P&F role. But even with full authorizations I'm getting the runtime error. And the Case Create method fails with a return code = FAILED, not failed due to authorization.

I opened a message with SAP earlier. You should get extra credit - the message was opened on 5/25 and they haven't provided me with any assistance thus far. Hopefully they'll be able to provide more details on the problem, once they get to it. If so, I'll post a complete resolution at that time.

Thanks again!

Jay

[Former Member · Accepted solution]

Hello Jay,

Did you figure out what the issue was or perhaps get a response from SAP ? We are facing the exact same issue for ESS Personal Info. Works fine when the switch in V_T5SSCSWITCHON is off. Gives Message type is unknown dump when the data tracking switch is ON.

Thanks ,

Virag

[Former Member · Accepted solution]

Hi Virag,

Below are the things to check:

1. Have you set up V_T5SSCTRACKXSS?

You can find more information at:

http://help.sap.

com/erp2005_ehp_05/helpdata/en/da/75c24b75794d76b68b35c08d3c0688/frameset.htm

2. Have you created a number range for the Case Record?

> tx. SCASE_CUSTOMIZING

> Define Case Types

> Select Case Type H_SS (standard configuration => RMS_ID SSC_SERV)

> Check the information on field "Int.No.Range"

> Make sure in tx. SCASE_NUMBERRANGE there is a number range for this.

In standard the interval is "01". If this not created, please create.

3. Test the Case creation. You can find the steps in our external Wiki:

http://wiki.sdn.sap.com/wiki/x/74FRCw

But for Data tracking you need to select Consumer ID = "XSS: Self

Services"

Regards.

[ChrisSolomon · Accepted solution]

What Jay said.